Key Account Customer Sales Support

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a Key Account Customer Sales Support to coordinate end-to-end sales and service processes for high-value accounts.

This role bridges sales, operations and clients, delivering logistics solutions and driving customer satisfaction while supporting business growth. Responsibilities include strategic sales support, project implementation, and operational process improvements, with emphasis on cross-functional collaboration across warehousing,

Qualifications

• Bachelor's degree or equivalent in logistics, supply chain, engineering, business, or related field.
• Strong analytical and problem-solving abilities with data-driven approach.
• Proven project coordination and stakeholder management skills.
• Excellent communication and presentation capabilities.
• Experience with end-to-end logistics operations and key accounts is highly preferred.

Responsibilities

• Strategic sales support and solution coordination for key accounts in collaboration with solutions and operations teams.
• Oversee onboarding and implementation for new key accounts and coordinate across IT, Warehousing, Transportation, and Customs.
• Standardize operational workflows, seek process improvements, and reduce response times for better service accuracy.
• Manage day-to-day relationships with key accounts and support pricing negotiations with operational data.

Skills

Analytical skills

Problem-solving

Project coordination

Stakeholder management

Communication & presentation

Education

Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales and service processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation & Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timely and accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) to resolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementation follow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• identify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries, resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.