Key Account Manager

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks a proactive Key Account Manager to be the primary liaison for end-to-end processes across internal and external teams—channel operation, marketing, operations, customer service and technology—to drive growth and improve the customer experience.

The role emphasizes fast learning, strong interpersonal skills and a practical mindset to manage client budgets, maximize GMV and coordinate cross-functional activities for go-live readiness across warehouses, web dev

Qualifications

• Experience in managing large client accounts.
• Strong analytical and problem-solving skills.
• Ability to drive online sales and channel growth.

Responsibilities

• Manage overall account profitability through P&L oversight.
• Ensure onboarding of all clients and delivery of KPIs.
• Maximize GMV through daily client and channel collaboration.
• Budget management and P&L execution to meet GMV, take rate, and profit.
• Maintain optimal product presentation on online channels.
• Coordinate initiatives across services and internal cross-functions.
• Establish and monitor progress against key KPIs.
• Build client relationships and ensure high satisfaction.
• Identify opportunities for new services and enhancements.
• Oversee inventory and coordinate go-live readiness with operations.
• Present analyses and recommendations to stakeholders.

Skills

Account management

P&L management

Relationship building

Cross-functional coordination

Job description

The Key Account Manager will be a key contact point for End to End process and services including, internal & External function. Internal function includes channel operation, Marketing, operation, Customer service, and Technology functions to manage a Commerce service to brand and improve the customer experience. Developing relationship with marketplace and new channel is also key part to drive clients sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients.

The ideal candidate would have key skills as fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Job Description

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives Across different services
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serveas the face of a Commerce and primary point of contact for clientexecutives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managingfast - growing e - commerce sales of large brand owners through theirown web store or other online channels and initiative channel
• Ensuringthat regular reviews are carried out with customers, to ensure thattheir needs are being met and that excellent customer service isachieved and, developing future improvements/services for the customers.
• Ensure operational performance on all areas
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Workswith other departments to ensure that everything is ready for go-live:warehouse, call center, web dev etc; Ensures that no processes or set uphave been overlooked
• Present analysis and recommendations to key stakeholders both client-side and internally