Key Account Manager – IKAM & OEM

ERIKS; Singapore; On-site; SGD 120,000 - 210,000; Full time

Job summary

ERIKS Singapore seeks a high-impact Sales & Business Development leader to grow key accounts and drive margin improvements across procurement, operations, maintenance, engineering and supply chain. You will own account growth strategies, lead negotiations, develop value propositions, and maintain a robust pipeline while aligning with site operations and engineering stores.

This role emphasizes end-to-end contract management, supplier relationships, and project implementation across customer

Responsibilities

• Develop and execute account growth strategies to achieve and exceed sales, profitability, and margin targets.
• Identify and secure new business opportunities within existing and prospective customer accounts.
• Build strong relationships with Procurement, Operations, Maintenance, Engineering, and Supply Chain stakeholders.
• Promote MRO supply chain solutions, engineering stores management, inventory optimization, and integrated supply services.
• Lead commercial discussions, contract negotiations, pricing reviews, and service expansion initiatives.
• Prepare and present value propositions, business cases, and performance reviews to customer management teams.
• Drive customer retention, account expansion, and long-term strategic partnerships.
• Maintain a healthy pipeline of growth opportunities and deliver against annual business objectives.
• Ensure all contractual commitments and service level agreements (SLAs) are achieved or exceeded.
• Deliver customer value through price and cost-saving initiatives; engineering benefit programs; inventory optimization projects; warehouse improvements; process efficiency improvements.
• Review, understand, and execute complex contract terms and commercial agreements.
• Conduct regular customer business reviews and develop action plans to improve performance and customer satisfaction.
• Monitor account profitability and working capital performance.
• Provide accurate operational, financial, and KPI reporting to customer and company leadership teams.
• Lead onsite teams responsible for procurement, engineering stores operations, warehouse management, and inventory control.
• Material planning and replenishment; ensure site operations achieve profitability, service levels, and inventory targets.
• Drive operational excellence and continuous improvement programs across customer sites.
• Establish performance metrics and monitor operational KPIs; ensure resources, processes, and systems support customer requirements.
• Promote a customer-focused culture while maintaining operational discipline and compliance.
• Manage sourcing and procurement activities to ensure uninterrupted supply of MRO materials; develop strong supplier relationships.
• Leverage preferred suppliers and strategic sourcing agreements; identify opportunities to reduce inventory costs and improve working capital efficiency.
• Drive supplier performance improvements and risk mitigation initiatives.
• Lead implementation and transition projects for Integrated Supply Solutions and Engineering Stores contracts; conduct site assessments; develop plans and risk mitigation strategies.
• Monitor project progress and ensure on-time delivery; manage stakeholders; identify and mitigate risks; conduct reviews for continuous improvement.

Job description

Key Responsibilities

Sales & Business Development

• Develop and execute account growth strategies to achieve and exceed sales, profitability, and margin targets.
• Identify and secure new business opportunities within existing and prospective customer accounts.
• Build strong relationships with Procurement, Operations, Maintenance, Engineering, and Supply Chain stakeholders.
• Promote MRO supply chain solutions, engineering stores management, inventory optimization, and integrated supply services.
• Lead commercial discussions, contract negotiations, pricing reviews, and service expansion initiatives.
• Prepare and present value propositions, business cases, and performance reviews to customer management teams.
• Drive customer retention, account expansion, and long-term strategic partnerships.
• Maintain a healthy pipeline of growth opportunities and deliver against annual business objectives.

Key Account & Contract Management

• Ensure all contractual commitments and service level agreements (SLAs) are achieved or exceeded.
• Deliver customer value through:
  • Price and cost-saving initiatives
  • Engineering benefit programs
  • Inventory optimization projects
  • Warehouse improvement initiatives
  • Process efficiency improvements
• Review, understand, and execute complex contract terms and commercial agreements.
• Conduct regular customer business reviews and develop action plans to improve performance and customer satisfaction.
• Monitor account profitability and working capital performance.
• Provide accurate operational, financial, and KPI reporting to both customer and company leadership teams.

Site Operations Management

• Lead onsite teams responsible for:
  • Procurement
  • Engineering Stores Operations
  • Warehouse Management
  • Inventory Control
• Material Planning and Replenishment
• Ensure site operations achieve agreed profitability, service levels, and inventory targets.
• Drive operational excellence and continuous improvement programs across customer sites.
• Establish performance metrics and monitor operational KPIs.
• Ensure resources, processes, and systems effectively support customer requirements.
• Promote a customer-focused culture while maintaining operational discipline and compliance.

Procurement & Supply Chain Management

• Manage sourcing and procurement activities to ensure uninterrupted supply of MRO materials.
• Develop strong supplier relationships to optimize cost, quality, and service performance.
• Leverage preferred suppliers and strategic sourcing agreements wherever possible.
• Identify opportunities to reduce inventory costs and improve working capital efficiency.
• Drive supplier performance improvements and risk mitigation initiatives.

Project Management & Solution Implementation

• Lead implementation and transition projects for Integrated Supply Solutions and Engineering Stores contracts.
• Conduct customer site assessments and identify project requirements.
• Develop project plans, timelines, resource requirements, and risk mitigation strategies.
• Monitor project progress and ensure on-time delivery against agreed milestones.
• Manage project stakeholders across both customer and internal teams.
• Identify and elevate risks that may impact project delivery.
• Conduct project review meetings and implement lessons learned for continuous improvement.
• Ensure all projects are delivered in accordance with company quality, safety, and operational standards.