Global Key Account Manager / Sector Head

Aramex India; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Aramex India seeks a Global Key Account Manager / Sector Head to lead strategic relationships with key global accounts and drive long-term growth. You will design account strategies, manage contracts, and coordinate cross-functional teams to deliver tailored logistics solutions and superior service.

The role requires 7–9 years in account management or sales within logistics, with MBA or equivalent certifications seen as a plus.

Qualifications

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• MBA or relevant professional certifications is a plus.
• Proven track record in key account management or sales within logistics or supply chain.

Responsibilities

• Own and develop strategic relationships with key global/regional accounts, acting as the primary point of contact and trusted advisor.
• Design and execute account strategies and plans to achieve revenue growth, profitability, and customer retention targets.
• Drive revenue expansion through upselling, cross-selling, and new business opportunities within assigned accounts.
• Understand customer business models and supply chain needs, delivering tailored logistics solutions that create value.
• Lead contract management and commercial negotiations with focus on competitive pricing and margins.
• Monitor and manage account performance, including revenue and service metrics; provide regular reviews to clients and internal stakeholders.
• Conduct periodic business reviews (QBRs/MBRs) to assess performance and identify improvements.
• Collaborate cross-functionally to ensure seamless service delivery and alignment with commitments.
• Enable operational excellence and service reliability; proactively identify and resolve issues.
• Leverage customer insights to drive service improvements and value propositions.
• Partner with marketing to develop targeted campaigns for key accounts.
• Maintain oversight of account financials including budgeting and forecasting.
• Analyze market trends to inform strategies and strengthen market position.
• Represent the company at industry events and customer engagements.

Skills

Key account mgmt

Strategic relationships

Revenue growth

Contract negotiations

Cross-functional collaboration

CRM software

MS Office

Education

Bachelor’s degree in business administration/marketing/logistics

MBA (plus)

Tools

CRM software

Microsoft Office

Job description

The Global Key Account Manager / Sector Head is responsible for developing and managing strategic relationships with key customers across a global portfolio, acting as a trusted partner to drive long term value and growth. This role involves understanding the unique needs of each customer, delivering tailored logistics and supply chain solutions, and driving revenue growth through effective account management. The Global Key Account Manager / Sector Head collaborates with cross-functional teams to ensure service excellence and alignment with client objectives by acting as the primary point of contact for key accounts.

Job Description

Job description:

Purpose of the Job

The Global Key Account Manager / Sector Head is responsible for developing and managing strategic relationships with key customers across a global portfolio, acting as a trusted partner to drive long term value and growth. This role involves understanding the unique needs of each customer, delivering tailored logistics and supply chain solutions, and driving revenue growth through effective account management. The Global Key Account Manager / Sector Head collaborates with cross-functional teams to ensure service excellence and alignment with client objectives by acting as the primary point of contact for key accounts.

Job Description

• Own and develop strategic relationships with key global/regional accounts, acting as the primary point of contact and trusted advisor to drive long-term partnerships and customer loyalty.
• Design and execute account strategies and plans to achieve revenue growth, profitability, and customer retention targets.
• Drive revenue expansion (profitable growth) through proactive identification of upselling, cross-selling, and new business opportunities within assigned accounts.
• Understand customer business models and supply chain needs, delivering tailored logistics solutions that create value and competitive advantage.
• Lead contract management and commercial negotiations, ensuring competitive pricing, sustainable margins, and full compliance with contractual agreements and SLAs.
• Monitor and manage account performance, including revenue, profitability, and service metrics, providing regular insights and performance reviews to clients and internal stakeholders.
• Conduct periodic business reviews (QBRs/MBRs) to assess performance, align on strategic priorities, and identify continuous improvement opportunities.
• Collaborate cross-functionally (operations, products, finance, marketing etc) to ensure seamless service delivery and alignment with customer commitments.
• Enable operational excellence and service reliability, proactively identifying, escalating, and resolving issues to maintain high customer satisfaction.
• Leverage customer insights and feedback to drive service enhancements and continuous improvement initiatives.
• Partner with marketing teams to develop and execute targeted campaigns and value propositions for key accounts.
• Maintain oversight of account financials, including budgeting, forecasting, and performance tracking to ensure alignment with business targets.
• Analyze market trends, customer needs, and competitor activities to inform account strategies and strengthen market positioning.
• Act as a brand ambassador, representing the company at industry events, customer engagements, and trade forums.
• Promote a customer-centric culture, driving best practices in account management and contributing to overall capability development within the team.

Job Requirements - Experience and Education

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• 7-9 year’ experience in account management or sales, preferably in logistics or supply chain.
• Sector knowledge and experience will be an added strong advantage.
• MBA or relevant professional certifications is a plus.
• Strong proficiency in Microsoft Office Suite and CRM software.
• Proven track record of managing key accounts and driving revenue growth.
• Experience in developing strategic partnerships with clients.
• Familiarity with global market trends and customer needs.
• Previous experience in a customer-facing role, providing exceptional service