Junior ITSM Presales Architect: Shape Solutions

PCCW SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

PCCW Solutions Singapore Pte. Ltd. is seeking an experienced Junior Presales Solution Architect specializing in IT Service Management (ITSM) to join our growing team.

You will lead presales activities across lifecycle, translate business requirements into ITSM designs, and work with Sales, Delivery and Tech teams to develop winning proposals.

Experience with ServiceNow, Jira Service Management and BMC Helix, ITIL knowledge, and strong presentation skills are essential.

Qualifications

• 3+ years in Presales / Solutions Consulting / Solution Architecture in ITSM or digital transformation.
• Hands-on presales in solution design, customer engagement, presentations, workshops, and RFP/RFQ responses.
• Experience with ITSM platforms: ServiceNow, Jira Service Management, BMC Helix.
• Strong ITIL knowledge and ITSM process understanding.
• Experience in large enterprise or public-sector tenders is a plus.
• Ability to translate complex tech into business value and outcomes.

Responsibilities

• Lead end-to-end presales for ITSM and enterprise service management opportunities.
• Translate customer requirements into solution designs.
• Develop ITSM architectures, proposals, and RFP/Tender responses.
• Design solutions covering incident, problem, change, service request, asset, CM and SLA.
• Deliver customer presentations, walkthroughs, and product demonstrations.
• Collaborate with Sales, Delivery, and technical teams to ensure feasibility and viability.
• Support SOWs, pricing inputs and solution assumptions.
• Participate in workshops to identify IT service transformation opportunities.
• Stay current with ITSM, ESS, workflow automation and digital transformation trends.
• Contribute to reusable solution assets and reference architectures.

Skills

Presales experience

Solution architecture

ITIL

Stakeholder management

Presentation skills

Tender responses

Commercial awareness

Tools

ServiceNow

Jira Service Management

BMC Helix

Job description

PCCW Solutions Singapore Pte. Ltd. is seeking an experienced Junior Presales Solution Architect specializing in IT Service Management (ITSM) to join our growing team.

You will lead presales activities across lifecycle, translate business requirements into ITSM designs, and work with Sales, Delivery and Tech teams to develop winning proposals.

Experience with ServiceNow, Jira Service Management and BMC Helix, ITIL knowledge, and strong presentation skills are essential.