ITSM Presales Architect — Shape Customer Solutions

LPS; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

LPS is seeking an experienced Junior Presales Solution Architect specializing in IT Service Management (ITSM) to join our growing team in Singapore. The role shapes customer solutions across the presales lifecycle—from requirements gathering to solution design, proposals, and customer demonstrations.

You will work with Sales, Delivery and Technology teams to translate challenges into practical ITSM solutions using platforms like ServiceNow, Jira Service Management and BMC Helix.

Qualifications

• Minimum 3 years in Presales / Solutions Consulting / Solution Architecture role, preferably ITSM/digital transformation.
• Hands-on presales experience in solution design, customer engagement, presentations, workshops and RFP/RFQ/tender responses.
• Demonstrated experience with major ITSM platforms: ServiceNow, BMC Helix, Jira Service Management.
• Strong understanding of ITIL and ITSM processes.
• Ability to translate complex technical concepts into clear business value and customer outcomes.

Responsibilities

• Lead end-to-end presales activities for ITSM opportunities.
• Engage customers to understand their business and translate into solution designs.
• Develop ITSM architectures, proposals, technical presentations and responses to RFPs/RFQs/tenders.
• Design solutions covering Incident, Problem, Change, Service Request, Asset, Configuration and SLA Management.
• Deliver compelling customer presentations, solution walkthroughs, workshops and product demonstrations.
• Leverage platforms such as ServiceNow, Jira Service Management and BMC Helix to address requirements.
• Collaborate with Sales, Delivery, Project Management and Technical teams to ensure feasibility and value.
• Support the development of Statements of Work, pricing inputs and solution assumptions.
• Participate in workshops to identify opportunities for IT service transformation and automation.
• Provide input during contract negotiations and clarification sessions.
• Stay current with ITSM trends and digital transformation.

Skills

Presales experience

Solution design

Customer engagement

Presentation skills

Stakeholder management

Tools

ServiceNow

BMC Helix

Jira Service Management

Job description

LPS is seeking an experienced Junior Presales Solution Architect specializing in IT Service Management (ITSM) to join our growing team in Singapore. The role shapes customer solutions across the presales lifecycle—from requirements gathering to solution design, proposals, and customer demonstrations.

You will work with Sales, Delivery and Technology teams to translate challenges into practical ITSM solutions using platforms like ServiceNow, Jira Service Management and BMC Helix.