Junior IT Support Engineer (Central West) - PSCY038

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

ALPHAEUS PTE. LTD. is seeking a Desktop Support Engineer for a 1-year contract in Singapore. The role focuses on troubleshooting, incident response, and client platform support, including workstation maintenance and project involvement.

The ideal candidate has an ITE qualification with 3–6 months of desktop support experience, strong communication, coordination, and the ability to prioritize tasks. Vaccination readiness is required.

Qualifications

• ITE graduate with 3–6 months of desktop support experience.
• Good verbal and written communication skills.
• Strong coordination and prioritization abilities.
• Willingness to take vaccines for the role.

Responsibilities

• Troubleshoot client platform problems.
• Respond to incidents and provide resolutions.
• Provide timely status updates to stakeholders.
• Handle service requests related to client platforms.
• Monitor service levels and document configurations.
• Participate in client platform implementation/upgrade projects.
• Gather requirements and assist in infrastructure design.
• Ensure changes follow the change request process.
• Ad-hoc tasks related to scope.

Skills

Desktop support

Communication skills

Prioritization

Team coordination

Vaccine readiness

Education

ITE graduate

Job description

Contract Duration: 1 year, subject to renewal based on performance
Industry: Healthcare
Working hours: 5.5 days, 44 hours

The following scope of work shall be of priority for the Desktop Support Engineer:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement.
• Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Any ad-hoc task as assigned which is relevant to the scope.

Ideal candidate should possess the following:

• Min. ITE graduate with 3 to 6 months experience in desktop support
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Open to take the necessary vaccines for the role.