Desktop Support Engineer (East) - PSCY038

Alphaeus Pte Ltd; Singapore; Sur place; SGD 42 000 - 54 000; Plein temps

Résumé du poste

Alphaeus Pte Ltd in Singapore is seeking a Desktop Support Engineer to be the first contact for customers, delivering prompt desktop support and ensuring compliance with IT standards. You will handle imaging, inventories, and escalation to vendors as needed.

The ideal candidate has at least 1 year in desktop support, knowledge of Windows 10 and Office 365, and relevant IT certifications. This is a 1-year contract with renewal potential based on performance.

Qualifications

• ITE or diploma graduate with 1 year of desktop support experience.
• Experience with Windows 10 and Office 365.
• Certifications: CompTIA A+, Security+, Network+ or Microsoft 365/Windows certifications.
• IT helpdesk or call centre support experience, including remote support.
• Strong verbal and written communication skills.

Responsabilités

• Provide desktop support as the first contact point for customers, addressing a range of IT topics and issues in a timely manner.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Escalate incidents to 3rd party vendors or resolver groups as needed.
• Update Incident records.
• Create and update work instructions where necessary.
• Document standards and procedures where necessary.
• Any ad hoc task as assigned that is relevant to this role.

Connaissances

Desktop support

Customer focus

Troubleshooting

Remote support

Prioritization

Team coordination

Formation

ITE or Diploma

Outils

Windows 10

Office 365

Remote desktop tools

Description du poste

Position: Desktop Support Engineer

Location: Changi

Contract Duration: 1 year, subject to renewal based on performance

As a Desktop Support Engineer, you will provide the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards and timely manner.

Responsibilities

• Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Any ad hoc task as assigned that is relevant to this role.

Ideal Candidate Should Possess The Following

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min. 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent: CompTIAA+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client; and
• Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and manager