Desktop IT Support Engineer

JK Technology; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

5-day work week

Renewal contract with benefits

Permanent role offer

Job summary

JK Technology is seeking an IT support specialist to maintain peripherals, perform setups and migrations, and provide on-site and remote support to clients. You will troubleshoot hardware and software issues, manage user profiles, and coordinate with vendors to resolve problems.

The role requires 1+ year in IT, strong customer service and communication skills, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Basic networking support & OS platform familiarity.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
• Able to work under pressure and in a fast-paced environment.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors for problem reporting and follow-up.
• Installation and configuration of software according to customer standards.

Skills

Customer service

Communication skills

Team player

Initiative

Troubleshooting

End-user support

Education

ITE / Diploma in IT

Job description

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Requirements

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End-user support experience is preferred.
• Basic networking support & support in the OS platform.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
• Able to work under pressure and in a fast-paced environment.

Others

• 5-day work week.
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.