Desktop Support Engineer (East)

Alphaeus Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Alphaeus Pte Ltd is seeking a Desktop Support Engineer on a 1-year contract in Singapore. You will perform troubleshooting, respond to incidents, provide status updates, handle service requests, and monitor SLAs for client platforms.

You will participate in platform implementation/upgrade projects, conduct tool evaluations, offer technical advice, manage change requests, and assist with presales tasks while gathering infrastructure requirements.

Qualifications

• Min. ITE graduate with 3 to 6 months experience in desktop support.
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Open to take the necessary vaccines for the role.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement.
• Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Any ad-hoc task as assigned which is relevant to the scope.

Skills

Desktop support

Communication skills

Coordination skills

Prioritization

Urgency mindset

Education

ITE graduate

Job description

Contract Duration: 1 year, subject to renewal based on performance
Industry: Healthcare
Working hours: 5.5 days, 44 hours

The following scope of work shall be of priority for the Desktop Support Engineer:

• Perform troubleshooting for client platform related problems.

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

• Provide timely status updates to relevant parties.

• Perform service requests related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involved in client platform implementation/upgrade project.

• Manage client platform implementation/upgrade project.

• Perform research/evaluation of client platform tools.

• Provide systems related technical advice to customers or project team.

• Manage client platform management systems.

• Manage systems changes through change request process & provide status reports to the relevant parties.

• Perform client platform related presales tasks.

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• Ensure service level meets requirement.

• Propose and implement action plans when required.

• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

• Any ad-hoc task as assigned which is relevant to the scope.

Ideal candidate should possess the following:

• Min. ITE graduate with 3 to 6 months experience in desktop support

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Open to take the necessary vaccines for the role.