Desktop/IT Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 20,000 - 31,000; Full time

Benefits offered by this job

5-day work week

Renewal contract with benefits (AL, MC

Permanent role offer

Job summary

JK TECHNOLOGY PTE LTD is seeking an IT support specialist to maintain IT peripherals, perform installations and migrations, and provide onsite and remote support to clients. The role requires handling hardware and software issues, user account administration, and coordinating with maintenance vendors to resolve problems.

The ideal candidate has 1 year of IT experience, basic networking and OS support skills, and strong customer service and communication abilities.

Qualifications

• ITE or Diploma in IT or equivalent.
• At least 1 year of working experience in IT.
• End user support experience preferred.
• Basic networking and OS platform support.

Responsibilities

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors for problem reporting; place a service call and follow up until resolved.
• Installation and configuration of software according to the customer's standard.

Skills

End user support

Networking basics

OS support

Customer service

Communication skills

Team player

Initiative

Pressure handling

Education

ITE/Diploma in IT

Job description

Responsibilities:

• Maintenance of IT peripherals, including backup & recovery.
• Set-up, installation, re-installation, or migration of IT peripherals.
• Relocation of IT peripherals within premises.
• Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.
• Troubleshoot hardware & software issues.
• User profile administration.
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.
• Installation and configuration of software according to the customer's standard.

Requirements:

• Minimum ITE / Diploma in IT or equivalent.
• At least 1 year of working experience in the IT field.
• End user support experience is preferred.
• Basic networking support & support in the OS platform.
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take the Initiative.
• Able to work under pressure and in a fast-paced environment.

Others:

• 5-day work week (Mon-Fri)
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.