Junior Import/Export Customer Service Coordinator

AUGMENTUM PARTNERS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

AUGMENTUM PARTNERS PTE. LTD. invites applications for a Junior Logistics Customer Service Coordinator to support air and sea freight operations in Singapore.

You will ensure accurate shipment processing, timely updates, and compliance with regulatory requirements while delivering excellent service to customers. Ideal candidates have a diploma or degree in logistics or related field; N level/entry, with a focus on freight forwarding, customs clearance, and strong communication skills to

Qualifications

• Diploma or degree in logistics or related field.
• Fresh graduates welcome; relevant experience advantageous.
• Understanding of freight forwarding and customs regulations.

Responsibilities

• Coordinate import and export shipments for air and sea freight.
• Prepare shipping documents (Bills of Lading, Air Waybills, permits, invoices, customs declarations).
• Enter shipment data into forwarding systems and monitor milestones.
• Liaise with customers, carriers, customs authorities, and internal teams.
• Assist in invoicing and resolve discrepancies.
• Support continuous improvement initiatives.

Skills

Freight forwarding

Customs regulations

Microsoft Office

Communication

Organisational skills

Customer service

Problem solving

Multitasking

Education

Diploma or Degree in Logistics or related field

Tools

MS Office

Job description

Job Description Junior Logistics Customer Service Coordinator (Air & Sea Freight) – Onsite (Singapore)

1. Job Overview

The Junior Logistics Customer Service Coordinator is responsible for providing efficient and proactive operational support for international freight forwarding activities, including air freight, sea freight, import, export and customs clearance operations. The role ensures shipments are processed accurately, comply with regulatory requirements, and are delivered according to customer expectations while maintaining excellent service standards. The successful candidate will coordinate with customers, carriers, customs authorities, overseas offices, vendors and internal departments to ensure smooth shipment execution and operational excellence.

2. Essential Duties and Responsibilities

• Coordinate import and export shipment operations for air and/or sea freight.
• Prepare, verify and process shipping documentation, including Bills of Lading, Air Waybills, permits, invoices and customs declarations.
• Ensure timely and accurate shipment data entry into freight forwarding systems.
• Monitor shipment milestones and provide shipment status updates.
• Liaise with customers, carriers, customs authorities, transport providers, overseas offices and vendors.
• Arrange customs clearance activities and ensure compliance with regulations and SOPs.
• Coordinate transport, cargo release and delivery arrangements.
• Verify shipping documents before shipment release.
• Follow up on shipment exceptions, delays, damaged cargo and operational issues.
• Support invoicing, billing verification and resolution of invoice discrepancies.
• Maintain accurate operational records and comply with company policies.
• Participate in continuous improvement initiatives.

3. Other Duties

• Adhere to the Company's Code of Conduct and Core Values.
• Comply with customer SOPs and service level agreements.
• Support internal departments with operational and documentation requirements.
• Maintain accurate filing and shipment records.
• Assist in resolving customer enquiries and operational issues.
• Participate in company projects and perform other duties assigned by the supervisor.

4. Supervisory Responsibility

This position does not have direct supervisory responsibility. There is no requirement to lead a team.

5. Qualifications

Education: Diploma or Degree in Logistics, Supply Chain Management, Business Administration or related discipline preferred. Relevant experience may be considered in lieu of formal qualifications.

Experience: N level/entry. Experience in air freight, sea freight, import/export operations or customs clearance is advantageous.

Knowledge & Skills: Good understanding of freight forwarding processes and customs regulations; proficiency in Microsoft Office; strong communication, organisation, customer service and problem-solving skills; ability to manage multiple priorities.