Customer Service Executive

Shipping Line; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Shipping Line is seeking a dedicated professional to coordinate export/import shipments from our Changi AirFreight Centre location. You will liaise with air and ocean carriers to secure competitive rates and prepare shipping and customs documentation accurately and on time.

The role requires a diploma in business or logistics, at least 2 years in air/sea freight, and strong communication and organizational skills.

Qualifications

• Diploma in Business, logistics or equivalent.
• At least 2 years of relevant experience in air/sea freight.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication.
• Able to work independently with good problem-solving skills.
• Mature, team player and customer-focused.

Responsibilities

• Coordinate with Customers on the fulfillment of their Export/Import shipments.
• Work closely with Air and Ocean Carriers on securing the best rates for our Customers.
• Issue Shipping and Customs Documentation Timely

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Problem solving

Education

Diploma in Business, logistics or equivalent

Tools

Microsoft Office

Job description

Job Description & Requirements

• Coordinate with Customers on the fulfillment of their Export/Import shipments.
• Work Closely with Air and Ocean Carriers on securing the best rates for our Customers.
• Issue Shipping and Customs Documentation Timely

*Working Location: Changi AirFreight Centre*

Requirements :

• Possess a Diploma in Business, logistics or equivalent
• At least 2 years of relevant working experience in air/sea freight industry
• Proficient in Microsoft Office Application
• Good verbal, written and interpersonal skills
• Good time management skills, prioritize tasks and able to work under tight schedule and pressure
• Able to work independently with good problem solving skill
• Mature personality and able to work in result oriented and collaborative environment
• A team player and self-motivated individual
• Customer-focused attitude with a willingness to provide exceptional service