Japanese Speaking Retail Store Supervisor [F&B]

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is hiring for a Retail Operations Supervisor to manage inventories, lead a team of Retail Promoters, and ensure excellent customer service in a fast-paced store environment in Singapore.

You will oversee POS transactions, staffing rosters, and communicate operational updates while delivering high standards of service and product knowledge. The role requires rotating shifts, including weekends and public holidays.

Qualifications

• Experience in retail operations, preferably in supervisory or team leadership.
• Fluent in Japanese for liaising with Japanese-speaking clients and stakeholders.
• Strong customer service orientation with a professional attitude.
• Ability to multitask in a fast-paced environment.
• Willingness to work rotating shifts, including weekends and public holidays.
• Experience in F&B or retail operations is a plus.

Responsibilities

• Manage inventory control, stock replenishment, and merchandise displays to ensure optimal stock availability.
• Monitor stock levels and forecast inventory requirements to support business operations.
• Operate and oversee POS transactions, including opening and closing procedures.
• Lead, coach, and motivate a team of Retail Promoters to achieve operational and service excellence.
• Prepare and maintain duty rosters to ensure adequate staffing and smooth daily operations.
• Conduct pre-shift briefings and communicate operational updates to the team.
• Demonstrate strong customer service, product knowledge, selling techniques, and cashiering best practices.
• Review and improve inventory management processes and procedures.
• Handle customer enquiries, feedback, and complaints professionally.
• Support retail operations through attendance at meetings and completion of assigned operational tasks.
• Work according to rostered shifts, including evenings, weekends, and public holidays.

Skills

Retail operations

Team leadership

Customer service

Multitasking

Japanese language

Shift work

Tools

POS systems

Job description

[Job ID: 958340]

Responsibilities:

• Manage inventory control, stock replenishment, and merchandise displays to ensure optimal stock availability.
• Monitor stock levels and forecast inventory requirements to support business operations.
• Operate and oversee POS transactions, including opening and closing procedures.
• Lead, coach, and motivate a team of Retail Promoters to achieve operational and service excellence.
• Prepare and maintain duty rosters to ensure adequate staffing and smooth daily operations.
• Conduct pre-shift briefings and communicate operational updates to the team.
• Demonstrate strong customer service, product knowledge, selling techniques, and cashiering best practices.
• Review and improve inventory management processes and procedures.
• Handle customer enquiries, feedback, and complaints professionally and effectively.
• Support retail operations through attendance at meetings and completion of assigned operational tasks.
• Work according to rostered shifts, including evenings, weekends, and public holidays.

Requirements:

• Proven experience in retail operations, preferably in a supervisory or team leadership capacity.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Strong customer service orientation with a professional and positive attitude.
• Ability to multitask and perform effectively in a fast-paced environment.
• Willingness to work rotating shifts, including weekends and public holidays.
• Experience in F&B or retail operations is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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