IT Systems Officer

Talent-Merge; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

Talent-Merge is seeking an IT Support professional in Singapore to develop and manage Microsoft 365 solutions, including Intune and Defender configurations. The role covers Level 1–2 support, onsite and remote troubleshooting, and proactive system health monitoring.

You will coordinate hardware lifecycle, perform backups/restores, and collaborate with vendors and internal stakeholders. Travel overseas may be required.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• More than 3 years of experience delivering Level 1 and Level 2 IT support within a medium-sized or large enterprise, including at least 2 years supporting Microsoft 365 environments.
• At least 2 years of technical exposure to network and firewall solutions within a small or medium-sized enterprise environment.
• Practical knowledge of Microsoft 365 administration, Microsoft Intune, Microsoft Defender, endpoint management, IT hardware and system support.
• Strong customer service, communication, analytical and problem-solving abilities, with the capacity to work independently and collaboratively; willingness to provide after-hours standby support and travel overseas when required.

Responsibilities

• Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.
• Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.
• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.
• Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.
• Assess system health, performance and security through routine monitoring, testing and operational checks.
• Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.
• Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.
• Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.
• Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.
• Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Diploma or Degree in IT/CS/IS

Tools

Microsoft 365

Intune

Defender

Job description

Responsibilities

• Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.

• Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.

• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.

• Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.

• Assess system health, performance and security through routine monitoring, testing and operational checks.

• Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.

• Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.

• Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.

• Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.

• Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• More than 3 years of experience delivering Level 1 and Level 2 IT support within a medium-sized or large enterprise, including at least 2 years supporting Microsoft 365 environments.

• At least 2 years of technical exposure to network and firewall solutions within a small or medium-sized enterprise environment.

• Practical knowledge of Microsoft 365 administration, Microsoft Intune, Microsoft Defender, endpoint management, IT hardware and system support.

• Strong customer service, communication, analytical and problem-solving abilities, with the capacity to work independently and collaboratively; willingness to provide after-hours standby support and travel overseas when required.

Clarence Khoh

R1552376