IT Systems Officer

Tap Growth ai; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a capable IT support specialist to manage Microsoft 365 environments, Intune, and Defender, delivering Level 1–2 support onsite and remotely. You will monitor system health, handle deployments and asset management, document processes and work with vendors to ensure secure, reliable services for a medium-to-large enterprise.

The role requires a Diploma or Degree in IT and at least 3 years of relevant experience.

Qualifications

• Diploma or degree in IT or a related discipline.
• At least 3 years delivering Level 1–2 IT support in medium/large environments.
• Experience with Microsoft 365, Intune and Defender configurations.

Responsibilities

• Develop, implement and enhance Microsoft 365 solutions to support business needs.
• Manage the Microsoft 365 environment to ensure secure, reliable services.
• Maintain and support Intune and Defender configurations.
• Deliver Level 1 and Level 2 technical support onsite and remotely.
• Assess system health, performance and security through monitoring and checks.
• Coordinate IT hardware deployment and asset inventory activities.
• Execute system updates, backups and restoration tasks.
• Collaborate with internal stakeholders and external vendors to improve IT services.
• Facilitate IT onboarding and offboarding including accounts and access.
• Maintain technical documentation and assist with IT procurement and after-hours support.

Skills

Microsoft 365

Intune

Defender

Customer service

Education

Diploma or Degree in IT related field

Tools

Microsoft 365 Administration

Endpoint Management

Firewall configuration

Job description

Responsibilities

• Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.

• Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.

• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.

• Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.

• Assess system health, performance and security through routine monitoring, testing and operational checks.

• Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.

• Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.

• Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.

• Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.

• Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• More than 3 years of experience delivering Level 1 and Level 2 IT support within a medium-sized or large enterprise, including at least 2 years supporting Microsoft 365 environments.

• At least 2 years of technical exposure to network and firewall solutions within a small or medium-sized enterprise environment.

• Practical knowledge of Microsoft 365 administration, Microsoft Intune, Microsoft Defender, endpoint management, IT hardware and system support.

• Strong customer service, communication, analytical and problem-solving abilities, with the capacity to work independently and collaboratively; willingness to provide after-hours standby support and travel overseas when required.

Clarence Khoh

R1552376