SENIOR IT EXECUTIVE

REGAL MANPOWER MANAGEMENT PTE LTD; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

REGAL MANPOWER MANAGEMENT PTE LTD is seeking a Senior IT Executive to provide day-to-day IT operations and on-site and remote support across the organization. The role includes user account management, system configuration, and involvement in security and compliance tasks.

The candidate will participate in IT projects, vendor coordination, and documentation updates, ensuring reliable IT services and adherence to internal policies while supporting events and budget planning.

Qualifications

• Diploma in IT or related discipline.
• 3–5 years of relevant technical working experience.
• Strong understanding of Windows Server, Office 365, and Cloud technologies.
• Proficient in network troubleshooting and debugging.
• Good project management, planning and organisation skills.
• Analytical and problem-solving abilities.
• Independent, self-driven with minimal supervision.
• Willingness to learn and adapt to newer tools.
• Excellent interpersonal and communication skills.
• High integrity and resilience to change.

Responsibilities

• Provide Level 1 and Level 2 IT support (onsite and remote).
• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and maintain IT equipment and systems.
• Create and maintain user accounts (e.g. Office 365, local domain).
• Maintain access systems (e.g. biometric, CCTV).
• Support implementation of IT systems and upgrades.
• Assist in deployment of new applications and devices.
• Maintain accurate IT documentation (infrastructure, inventory, configurations).
• Liaise with vendors for issue resolution and service requests.
• Assist in system audits and PDPA-related processes.

Skills

IT support

Windows Server

Office 365

Cloud technologies

Networking

Troubleshooting

Project management

Analytical skills

Independent work

Learning agility

Interpersonal skills

Integrity

Education

Diploma in IT

Tools

Web design tools

Programming tools

Job description

JOB ROLE:

The Senior IT Executive provides operational IT support across CCCS, ensuring smooth day-to-day functioning of IT systems, timely resolution of technical issues, and support for system implementation and maintenance.

CRITICAL WORK FUNCTIONS AND KEY TASKS

IT Operations & Support

• Provide Level 1 and Level 2 IT support (onsite and remote).

• Troubleshoot hardware, software, network, and system issues.

• Install, configure, and maintain IT equipment and systems.

• Support users across all sectors in resolving IT-related issues.

System Administration

• Create and maintain user accounts (e.g. Office 365, local domain)

• Maintain access systems (e.g. biometric, CCTV)

• Ensure proper functioning of servers, printers, and network devices

• Maintain IT inventory and asset records

Implementation Support

• Support implementation of IT systems and upgrades

• Assist in deployment of new applications and devices

• Carry out system configurations based on requirements

Documentation & Maintenance

• Maintain accurate IT documentation (infrastructure, inventory, configurations)

• Support updates to SOPs and user guides

• Ensure proper tracking of IT assets and subscriptions

Vendor Coordination

• Liaise with vendors for issue resolution and service requests

• Support procurement processes and follow up on deliverables

Risk & Compliance Support

• Support implementation of IT security measures

• Assist in system audits and maintenance checks

• Support PDPA-related processes and implementation

Audio-Visual & General Support

• Support AV setup and maintenance for events and programmes

Resource Planning

• Utilise resources in a cost-effective manner

• Contribute towards the annual budget planning exercise

• Work within budget allocated for the financial year

Internal Processes and Training

• Comply with established policies, procedures, processes and workflows

• Contribute to the review and continuous improvement of

• Information Technology SOPs and workflows

• Support the IT Manager in the design/training of staff on IT initiatives/processes and security-related procedures.

• Identify trends and technology that the organisation can strive to adopt to improve business processes across the sectors.

IT Projects

• Assist the IT Manager to drive digital transformation initiatives in line with strategic objectives of the organisation.

General

• Support on evenings/weekends when necessary, in line with the nature of this role, to support and uphold event-focused responsibilities

• Perform other duties as assigned by the Manager, IT & DPO

REQUIREMENTS

• Minimum a Diploma in IT or any related disciple

• At least 3-5 years of relevant technical working experience

• Strong understanding of operating systems (MS Window Server and Office 365, Cloud technologies)

• Knowledge of web design and programming tools

• Good working knowledge in performing extensive network troubleshooting and debugging.

• Good project management, planning, and organisation skills

• Good analytical and problem-solving skills.

• Independent, self-driven and able to work with minimal supervision.

• Willingness to learn and embrace newer technological tools and is adaptable to changes.

• Timeliness and a high level of initiative in task execution

• Good interpersonal and communications skills to interact and liaise with end users of all levels effectively and different stakeholders

• Has a strong learning agility and is resilient in managing change and ambiguity

• High level of personal integrity