IT Systems Engineer: Endpoints, AD/O365 & Support

SYSNET SYSTEM AND SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

SYSNET SYSTEM AND SOLUTIONS PTE. LTD. is seeking an IT Support Technician to handle day-to-day service requests, troubleshoot endpoint devices, and manage user onboarding/offboarding.

The role includes AD and Office 365 administration, access management, and incident escalation to maintain SLA targets. The ideal candidate will resolve hardware and software issues across desktops, laptops, printers, and mobile devices, while coordinating with vendors and generating routine reports for IT

Qualifications

• Provide day-to-day IT support to end users and resolve service requests within SLA.
• Troubleshoot hardware, software and OS issues on desktops, laptops, printers and mobile devices.
• Manage user provisioning, access control and password resets for efficient onboarding/offboarding.

Responsibilities

• Handle day-to-day service requests and troubleshoot endpoint user devices.
• Process accounts relating to user onboarding, off-boarding and internal movement.
• Perform access management of users and account password reset.
• Act as level 1 AD and MS Office 365 administrator, and handle user administrative tasks.
• Attend to user issues to solve reported IT problems within the SLA.
• Troubleshoot and resolve hardware, OS, software and app problems on desktops, notebooks, printers, and mobile devices.
• Setup and deploy smartphones and tablets.
• Perform incident ticket logging, troubleshooting and escalation to level 2 engineers.
• Generate weekly and monthly reports from monitoring systems.

Skills

End-user support

Troubleshooting

SLA adherence

Incident management

Tools

Active Directory

MS Office 365

Job description

SYSNET SYSTEM AND SOLUTIONS PTE. LTD. is seeking an IT Support Technician to handle day-to-day service requests, troubleshoot endpoint devices, and manage user onboarding/offboarding.

The role includes AD and Office 365 administration, access management, and incident escalation to maintain SLA targets. The ideal candidate will resolve hardware and software issues across desktops, laptops, printers, and mobile devices, while coordinating with vendors and generating routine reports for IT