IT Systems Administrator & End-User Support

SINGAPORE COMPUTER GUYS PTE. LTD.; Singapore; Vor Ort; SGD 39.000 - 61.000; Vollzeit

Zusammenfassung

SINGAPORE COMPUTER GUYS PTE. LTD. is seeking an IT Support Engineer to deliver Level 1/2 assistance to end users in a corporate setting.

You will respond to tickets, troubleshoot Windows 10, MS Office, and Windows Server issues, and collaborate on software deployments using SCCM/Intune. Strong English communication and proactive follow-up are essential, with on-site support in Singapore. You will work with the IT team to maintain asset records, create documentation, and liaise with vendors as

Qualifikationen

• Minimum 2 years of IT support in a corporate environment.
• Experience troubleshooting Windows 10, MS Office, and Windows Server.
• Able to interact with users professionally and document issues clearly.

Aufgaben

• Provide Level 1 / 2 IT support to end users (onsite / remotely)
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
• Maintain accurate ticketing processes and asset management tracking records
• Provide emergency requests / VVIP support outside of business hours
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware and software sourcing / purchasing
• Write and update technical documentation for end users and the IT team
• Assist in Projects / Audits based task given by the IT team
• Liaising with 3rd party vendors

Kenntnisse

Customer service

Independent work

Follow-up

Interpersonal skills

English fluency

Tools

PowerShell

CMD Line

SCCM/Intune

Software Center

Windows Server

Active Directory

WSUS

Jobbeschreibung

SINGAPORE COMPUTER GUYS PTE. LTD. is seeking an IT Support Engineer to deliver Level 1/2 assistance to end users in a corporate setting.

You will respond to tickets, troubleshoot Windows 10, MS Office, and Windows Server issues, and collaborate on software deployments using SCCM/Intune. Strong English communication and proactive follow-up are essential, with on-site support in Singapore. You will work with the IT team to maintain asset records, create documentation, and liaise with vendors as