IT Support Engineer — On-site/Remote Support

ADVENTUS SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Job summary

ADVENTUS SINGAPORE PTE. LTD. is seeking an IT Support specialist to provide on-site and remote assistance, diagnose and resolve technical issues, and deploy/maintain client systems including Windows OS, AD, and Office 365.

The role requires Intune configuration, patching, file server management, and a strong focus on user satisfaction. 2–3 years in a SI environment with solid communication skills is preferred.

Qualifications

• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Knowledge of ITSM or ITIL will be an added advantage

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Skills

Windows OS

AD

Office 365

Intune

Tools

Intune

Job description

ADVENTUS SINGAPORE PTE. LTD. is seeking an IT Support specialist to provide on-site and remote assistance, diagnose and resolve technical issues, and deploy/maintain client systems including Windows OS, AD, and Office 365.

The role requires Intune configuration, patching, file server management, and a strong focus on user satisfaction. 2–3 years in a SI environment with solid communication skills is preferred.