IT Support (Ubi + Lorong Chuan)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced L2 IT Support professional to troubleshoot Windows client platforms, manage incidents, and ensure timely resolutions.

The role includes on-site support at Ubi Office and customer sites in Singapore, and involvement in rollout projects and asset management. The ideal candidate holds a Diploma in Information Technology with at least 3 years in L2 IT Support, strong networking and Active Directory skills, and the ability to work independently

Qualifications

• Diploma in Information Technology.
• Minimum 3 years in L2 IT Support, preferably in end-user environments.
• Experience with TCP/IP networking, Windows/Wintel, and Active Directory administration.
• Willing to travel to client sites island-wide in Singapore.

Responsibilities

• Perform troubleshooting for Windows client platform related issues.
• Respond promptly to incidents, investigate, and provide resolutions.
• Perform service requests related to Windows client platforms.
• Monitor service levels and document system configurations; provide reports.
• Involve in Windows client platform implementation/upgrade projects.
• Follow up with vendors on hardware replacement.
• Perform asset management and update asset records.
• Perform user accounts management (create password, reset password & delete).
• Perform local server administration to support software distribution and patch management.
• Manage Windows client platform implementation / upgrade projects.
• Ensure service levels meet requirements; propose action plans when required.
• Prepare weekly operations reports (Virus, System failure, backup).

Skills

L2 IT Support

Windows client platform

Networking concepts

Active Directory administration

Roaming to client sites

Shift operations

Education

Diploma in Information Technology

Tools

Active Directory

Job description

Support Hours - Mon to Fri , Office hours
Support Sites - Ubi (Main Office) and customer's site - Lorong Chuan

Responsibilities:

• Perform troubleshooting for Windows client platform related issues.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Perform service request related to Windows client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in Windows client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset password & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage Windows client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Prepare Operations reports weekly (Eg. Virus, System failure, backup)

Requirements

• Diploma in Information Technology
• Minimum 3years of experience in L2 IT Support, preferably in end user environment
• Experience with networking concepts (TCP/IP), Windows/Wintel environments, and Active Directory administration
• Experience in troubleshooting hardware, software, and production system-related issues within operational environments
• Strong analytical, troubleshooting, and problem-solving skills with ability to work independently during shift operations
• Required to support end user profiles island wide (must be comfortable with roaming to client sites as & when required in Singapore)

We regret to inform that only shortlisted candidates will be notified.