IT Support (Tuas Location)

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

AVENSYS CONSULTING PTE. LTD. is seeking a Desktop Engineer at our Tuas location in Singapore.

The role focuses on providing desktop support, troubleshooting incidents and service requests for walk-in counter users and on-site roaming staff. You will respond promptly to incidents, investigate and provide temporary or permanent resolutions, and keep stakeholders updated. You will own cases through to closure, gather complete information, and manage expectations, escalating to the Team Lead when

Responsibilities

• Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event there is potential escalation.
• Diligently update and track the progress of resolution in the ticketing system.

Job description

Job Title :Desktop Engineer (Tuas Location, Singapore)

Job Description -

• Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support -
• Perform troubleshooting for client platform related problems. -
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Providetimely status updates to relevant parties. - Provide good customer experience/service. -
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. -
• Manage customer expectations and notify Team Lead in the event there is potential escalation. - Diligently update and track the progress of resolution in the ticketing system.