IT Support Technician

AT FRESH PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

AT FRESH PTE. LTD. in Singapore seeks an IT Support Technician to provide first- and second-level assistance for hardware, software, and network issues.

You will install, configure, and maintain Windows operating systems and business applications, manage email and AD services, and support SAP environments. You will monitor systems, document configurations, and collaborate with cross-functional teams on IT projects.

Qualifications

• Diploma or Higher Nitec in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support or technician role.
• Working knowledge of SAP enterprise systems (functional or technical support experience preferred).
• Strong understanding of Windows operating systems and business software.
• Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics.
• Strong analytical and problem-solving skills.
• Good communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Configure and maintain Email server and AD Server.
• Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary.
• Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues.
• Set up and manage user accounts, permissions, and access rights across systems.
• Monitor system performance and proactively identify potential issues before they impact operations.
• Maintain accurate documentation system configurations and resolutions.
• Collaborate with cross-functional teams to support IT infrastructure projects and upgrades.
• Stay current with emerging technologies and recommend improvements where relevant.

Skills

Problem-solving

Communication

Independent work

Multitasking

Education

Diploma or Higher Nitec in IT/CS

Tools

SAP enterprise systems

Windows OS

Active Directory

LAN/WAN

Job description

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain Windows operating systems and business applications
• Configure and maintain Email server and AD Server
• Support and troubleshoot SAP enterprise system issues, liaising with vendors or internal teams where necessary
• Administer and maintain network infrastructure, including LAN/WAN, servers, and connectivity issues
• Set up and manage user accounts, permissions, and access rights across systems
• Monitor system performance and proactively identify potential issues before they impact operations
• Maintain accurate documentation system configurations and resolutions
• Collaborate with cross-functional teams to support IT infrastructure projects and upgrades
• Stay current with emerging technologies and recommend improvements where relevant

Requirements

• Diploma or Higher Nitec in Information Technology, Computer Science, or a related field
• Proven experience in an IT support or technician role
• Working knowledge of SAP enterprise systems (functional or technical support experience preferred)
• Strong understanding of Windows operating systems and business software
• Familiarity with network administration, including LAN/WAN setup, troubleshooting, and security basics
• Strong analytical and problem-solving skills
• Good communication skills, both written and verbal
• Ability to work independently and manage multiple priorities