IT Support Specialist

SHEIN; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

SHEIN, headquartered in Singapore, seeks an IT Support Specialist to be the primary onsite contact for IT matters, supporting local and APAC users. You will manage hardware, software, and security, while documenting incidents and collaborating with vendors to resolve issues.

The role requires a Bachelor’s in IT or related field and at least 4 years of enterprise IT support experience, with strong troubleshooting and customer-service orientation in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology or related field or equivalent work experience.
• Minimum 4 years in enterprise IT support or systems administration.
• Strong knowledge of computer hardware, OS, networking fundamentals, and endpoint tools.
• Proficient in diagnosing and resolving IT issues promptly.
• Familiar with helpdesk ticketing systems and remote support tools.
• Excellent interpersonal skills with a strong customer service orientation.
• Detail-oriented, organized, and able to manage multiple priorities.

Responsibilities

• Provide daily IT support for the Singapore office and manage devices (workstations, laptops, mobile devices, printers, IP cameras, switches, WLAN).
• Deliver executive level IT support and remote assistance across APAC time zones.
• Troubleshoot, resolve, and document technical issues and improvements with internal teams.
• Manage user onboarding and offboarding, including accounts and orientation sessions.
• Ensure IT systems are secure, up-to-date, and policy compliant.
• Maintain accurate documentation of incidents, assets, and solutions.
• Coordinate with third party providers and maintain enterprise IT standards.
• Support and implement IT policies and procedures as required.
• Occasionally work on public holidays with compensatory time off.

Skills

Troubleshooting

Customer service

On-site IT support

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

Helpdesk software

Remote support tools

Endpoint management

Job description

We are seeking a motivated and technically skilled IT Support Specialist to join IT team in Singapore. As the primary onsite point of contact for all IT related matters, you will support both local and remote users across the APAC region. Your responsibilities will include providing hands on technical support, maintaining critical IT infrastructure, and ensuring seamless day-to- day operations. This role is perfect for someone with strong troubleshooting and proactive abilities.

Key Responsibilities

• Provide daily IT support for the Singapore office, including managing and maintaining devi ces such as workstations, laptops, mobile devices, printers, IP cameras, switches, and wi reless access points.
• Deliver executive level IT support and remote assistance for SHEIN employees across the APAC time zone.
• Collaborate with internal teams to troubleshoot, resolve, and document technical issues a nd improvement initiatives.
• Manage user onboarding and offboarding, including setting up accounts, systems, and ori entation sessions.
• Ensure IT systems remain secure, up to date, and compliant with company policies.
• Maintain accurate documentation of IT incidents, assets, and solutions.
• Coordinate with third party service providers and external partners to ensure timely resolution of technical issue s and maintain enterprise-level IT standards.
• Support and implement IT policies and procedures as required.
• Occasionally work on public holidays, with compensatory time off provided.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field OR eq uivalent work experience.
• Minimum 4 years of experience in an enterprise IT support or systems administration role.
• Strong working knowledge of computer hardware, operating systems, networking fundam entals, and endpoint management tools.
• Proficiency in diagnosing, troubleshooting, and resolving IT-related issues promptly.
• Familiar with helpdesk ticketing systems and remote support tools
• Excellent interpersonal skills with a strong customer service orientation.
• Detail-oriented, highly organized, and capable of managing multiple priorities efficiently.
• Able to work independently and collaboratively in a fast-paced environment.

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

To learn more about SHEIN follow us at sheingroup.com