IT Support Engineer

Hoorya; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Hoorya is seeking a Tier-2 IT Support Engineer in Singapore to support the local site and APAC users. The role covers hardware break/fix, AV, imaging, onboarding/offboarding, and ticket handling through the client ITSM system.

You will maintain workstations, assist with network-room tasks, and participate in team meetings and monthly reporting. Strong English and IT security awareness are required.

Qualifications

• Must have hands-on hardware troubleshooting skills for laptops, docking stations, and imaging.
• Experience with ITSM ticketing, SLA reporting and daily service metrics.
• Proficient in Microsoft 365 administration and Okta identity management.
• Strong English communication for professional support.
• Basic networking familiarity for network-room maintenance.
• Experience onboarding/offboarding employees.
• Knowledge of IT security and data privacy practices.
• AV support and conference-room setup experience.

Responsibilities

• Hardware break/fix for laptops, accessories, and other IT equipment.
• AV support for conference rooms.
• Maintenance of workstations (docking stations, screens, cables).
• Basic maintenance of the network room (with client-provided instructions).
• Onboarding and offboarding of employees.
• IT equipment inventory stocktaking.
• Preparation and imaging of laptops for local stock; upkeep of spare laptops.
• Handling IT support tickets via the client ITSM system.
• Participation in Tier-2 IT support team meetings and training.
• Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists.

Skills

Hardware troubleshooting

ITSM ticketing

Microsoft 365 support

Okta IAM

AV conference-room support

Onboarding / offboarding

Networking basics

IT security & compliance

English communication

Tools

Intune

Autopilot

Jamf

Job description

CommIT All Jobs IT Support Engineer Offshore Singapore Middle Full-time Description

The company is looking for Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with company policies and SLAs — hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.

Responsibilities

• Hardware break/fix for laptops, accessories, and other IT equipment
• AV support for conference rooms
• Maintenance of workstations (docking stations, screens, cables)
• Basic maintenance of the network room (with client-provided instructions)
• Onboarding and offboarding of employees
• IT equipment inventory stocktaking
• Preparation and imaging of laptops for local stock; upkeep of spare laptops
• Handling IT support tickets via the client ITSM system
• Participation in Tier-2 IT support team meetings and training
• Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists

Requirements Must-have skills

• Hardware troubleshooting & break/fix — laptops, accessories, docking stations, screens, cables, imaging
• ITSM / ticketing & SLA handling (client ITSM system, daily service reporting)
• Microsoft 365 administration & support
• Okta — identity / SSO / access management
• AV / conference-room support
• Onboarding / offboarding of employees
• Networking basics — network-room maintenance (with client instructions)
• IT security & compliance — device hardening, access control, PII handling, media sanitization
• English-language professional support & communication

Nice-to-have skills

• APAC / regional multi-site user support experience
• IT asset / inventory management & stocktaking
• Laptop imaging / MDM tooling (Intune, Autopilot, Jamf)
• Daily reporting, team collaboration & backfill coverage

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