IT Support Specialist

Gallup; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Gallup is seeking an IT support specialist in Singapore to provide world-class end‑user support, manage workplace technology and ensure meetings and events run flawlessly. As the sole technology representative in the Singapore office, you will collaborate with global teams, support APAC offices when needed, and deliver proactive, white‑glove service that keeps associates productive.

This on-site role requires at least two years of experience, Windows/Mac support, and staying ahead with AI tools

Qualifications

• 2+ years of professional IT support experience on-site, deskside or desktop.
• Experience supporting Windows and Mac operating systems and Microsoft 365.
• Experience with meeting room technology and AV conferencing (Teams/Zoom).
• Familiarity with IT service management or ticketing platforms; ServiceNow preferred.
• On-site presence at Gallup Singapore four days per week.
• Eligibility to work in Singapore; visa sponsorship not available.

Responsibilities

• Deliver responsive walk-up, deskside and remote technical support for Gallup associates, visitors and clients.
• Troubleshoot and resolve hardware, software, account and Microsoft 365 issues in Windows and Apple environments.
• Coordinate technology for new associates, including device preparation and account setup.
• Maintain Singapore office audio‑visual hardware, printers, network gear and wireless access points.
• Manage meeting room technology and conferencing platforms to ensure flawless meetings and events.
• Proactively anticipate associates’ needs and remove barriers to productivity.
• Document work in Gallup’s IT service management platform and improve support processes.
• Provide early-day support for global ticket queue and collaborate with APAC offices and US Technology team.

Skills

Service‑first mindset

Hands‑on technical expertise

Ownership and accountability

Calm under pressure

Communication and collaboration

Education

Relevant IT certification or degree

Tools

Microsoft 365

ServiceNow

Teams

Zoom

Job description

Deliver exceptional technology support that equips Gallup associates to do their best work in support of a global mission.

As an IT support specialist at Gallup, you'll be a trusted technology partner, working independently and reliably as the sole technology representative in our Singapore office and supporting other offices in the APAC region when needed. You'll provide world‑class end‑user support, ensure our workplace technology operates seamlessly and create exceptional service experiences that empower associates to do their best work every day. You'll also oversee the technology that powers our meeting and conference rooms, ensuring conferences, classes, client meetings and events run flawlessly.

Whether you’re resolving an issue, preparing a new associate for success or supporting a room full of clients, you’ll deliver the proactive, white‑glove service that keeps people connected, productive and focused on changing the world.

What You’ll Do

• Deliver responsive walk‑up, deskside and remote technical support for Gallup associates, visitors and clients
• Troubleshoot and resolve hardware, software, account and Microsoft 365 issues in a Windows environment while supporting Apple devices as needed
• Coordinate technology for new associates, including device preparation, account setup and asset tracking
• Maintain audio‑visual hardware, printers, network racks, routers, switches and wireless access points within the Singapore office
• Manage meeting room technology, audio‑visual equipment and conferencing platforms to ensure meetings, classes, client presentations and events run flawlessly
• Anticipate associates’ needs and proactively remove barriers to productivity
• Monitor, troubleshoot and escalate technical issues while partnering with Gallup’s global technology support teams to ensure timely resolution
• Document work accurately within Gallup’s IT service management platform while continually improving support processes and the associate experience
• Provide early‑day support for Gallup’s global ticket queue, willingly assist other APAC offices with tech support needs, and partner closely with Gallup’s central Technology team in the United States when needed

What Makes You Stand Out

• Service‑first mindset: You naturally put people at ease, instinctively step in to help and deliver exceptional support with professionalism, empathy and urgency.
• Hands‑on technical expertise: You confidently troubleshoot Windows devices, Microsoft 365 applications, workplace technology and networking fundamentals while learning new technologies quickly.
• Ownership and accountability: You take responsibility for resolving issues from beginning to end, follow through on commitments and consistently deliver high‑quality work.
• Calm under pressure: You remain composed during high‑priority meetings, live events and unexpected technical challenges while maintaining exceptional attention to detail.
• Communication and collaboration: You explain technical concepts clearly, build strong relationships across the business and work effectively with colleagues around the world.

What You Need

• Relevant ITE certification, diploma, bachelor’s degree in information technology or a related field, or equivalent experience required
• At least two years of professional experience providing on‑site, deskside or desktop technical support required
• Experience supporting Windows and Mac operating systems, Microsoft 365 applications, laptops, mobile devices, and common business applications required
• Experience supporting meeting room technology, Microsoft Teams, Zoom or other audio‑visual conferencing solutions required
• Knowledge of IT service management or ticketing platforms required; familiarity with ServiceNow preferred
• Microsoft or equivalent certifications preferred
• Experience using AI tools such as ChatGPT, Claude, Gemini or Copilot to improve productivity, troubleshoot technical issues and enhance service delivery will be an advantage
• A commitment to working on‑site at Gallup’s Singapore office at least four days per week required
• Eligibility to work in Singapore required; this position is not eligible for employment visa sponsorship

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work andlife at Gallup.

Gallup offers a robust benefits package that includes competitive pay; medical, dental and life insurance; a retirement savings program; an employee stock ownership program; mass transit reimbursement; family‑building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.