IT Support & Service Administrator

Flintex Consulting; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Flintex Consulting in Singapore is seeking an IT Service Desk & Service Administrator to be the first point of contact for end-user inquiries, troubleshooting hardware and software, and maintaining IT assets.

You will manage incidents and service requests via the ticketing system, prepare equipment for new joiners, and collaborate with global IT teams to ensure a stable, well-documented environment with minimal downtime.

Qualifications

• What candidates must have: at least 2 years in IT Service Desk/Support
• Proficiency with Google Workspace, Windows, MacOS and iOS troubleshooting
• Familiarity with ITIL framework is a bonus
• Strong communication and customer service skills

Responsibilities

• Act as the first point of contact for all user support related queries at the Service Desk
• Handle internal and external calls regarding IT incidents or service requests, including Google Workspace issues
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ requests via ticketing system
• Support new joiners by preparing required IT hardware/software packages and access credentials
• Conduct weekly checks on meeting room AV equipment
• Communicate system updates, maintenance, or new rollouts to users
• Collaborate with cross-functional teams/global IT on issues and system integration
• Manage full hardware/software inventory lifecycles and maintain asset tracking
• Coordinate with vendors for hardware maintenance, repairs, quotes, and warranty claims
• Compile and present statistics on ticket volumes, resolution times, and recurring incidents

Skills

Communication

Time management

Customer service

Teamwork

Tools

Google Workspace

Windows

MacOS

iOS

AV room setups

Job description

Singapore, Singapore | Posted on 09/10/2026

As a key member of the IT Service & Support team, the IT Support & Service Administrator ensures seamless daily IT operations by serving as the primary point of contact for all end user enquiries. This role is responsible for troubleshooting and resolving hardware, software amongst IT assets/ vendors management to maintain a stable environment with minimal downtime.

What will you do?

• Act as the first point of contact for all user support related queries at the Service Desk
• Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system
• Support new joiners by preparing the required IT hardware/ software packages and access credentials
• Conduct weekly checks on meeting room AV equipment.
• Support with user communications regarding system updates, scheduled maintenance or new rollouts
• Collaborate with cross-functional teams/ global IT on issues and system integration
• Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization
• Manage vendors for hardware maintenance, repairs, quote requests and warranty claims
• Regularly compile and present statistical reports on ticket volumes, resolution times and recurring incidents

What will you need?

• At least 2 years of experience in IT Service Desk, System Support or Service Administration
• Technical skills: Google Workspace, Windows/ MacOS/ iOS troubleshooting, networking basics and AV room setups
• Familiarity with ITIL framework/ IT Service Management is a bonus
• Soft skills: Strong communication, time management and customer service skills