IT Support Manager

amazon asia-pacific resources private limited; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Amazon Asia-Pacific Resources Private Limited is seeking an IT Operations Manager to supervise a multi-location technical team, manage projects, and ensure IT governance and service delivery for internal customers.

The role emphasizes budget ownership, personnel scheduling, and continuous process improvements, with both on-site and remote support capabilities to maintain operational excellence.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience.
• 2+ years of leading technology teams as a information technology operations manager experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Oversee IT support and logistics for the workforce, ensuring high-standard troubleshooting per policies.
• Coordinate and monitor IT projects, drive IT Ownership and improve internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle and support IT skill development.
• Lead staff scheduling and team shifts to match workload.
• Drive continuous improvement of IT processes and operational excellence.
• Manage IT support teams providing on-site and remote assistance for hardware and software issues.

Skills

Team leadership

IT project management

Linux/Unix administration

Education

Bachelor's degree or 4+ years of experience

Job description

Key job responsibilities

As you keep an eye on the IT support & logistics for the workforce. The extent of your duties will include but not be limited to:

• Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You're confident in your IT project management skills: you can coordinate and watch over your team's projects as they support technical task execution. You'll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
• You'll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
• You'll lead people, hours and shifts: this will include staff and team scheduling,
• Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence
• Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

Basic qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration