IT Operations & Support Leader

amazon asia-pacific resources private limited; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Amazon Asia-Pacific Resources Private Limited is seeking an IT Operations Manager to supervise a multi-location technical team, manage projects, and ensure IT governance and service delivery for internal customers.

The role emphasizes budget ownership, personnel scheduling, and continuous process improvements, with both on-site and remote support capabilities to maintain operational excellence.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience.
• 2+ years of leading technology teams as a information technology operations manager experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Oversee IT support and logistics for the workforce, ensuring high-standard troubleshooting per policies.
• Coordinate and monitor IT projects, drive IT Ownership and improve internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle and support IT skill development.
• Lead staff scheduling and team shifts to match workload.
• Drive continuous improvement of IT processes and operational excellence.
• Manage IT support teams providing on-site and remote assistance for hardware and software issues.

Skills

Team leadership

IT project management

Linux/Unix administration

Education

Bachelor's degree or 4+ years of experience

Job description

Amazon Asia-Pacific Resources Private Limited is seeking an IT Operations Manager to supervise a multi-location technical team, manage projects, and ensure IT governance and service delivery for internal customers.

The role emphasizes budget ownership, personnel scheduling, and continuous process improvements, with both on-site and remote support capabilities to maintain operational excellence.