IT Support

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. in Singapore seeks an IT administrator/coordination specialist to coordinate service requests, manage user provisioning, and maintain proper documentation. The role covers Active Directory, email access, and endpoint provisioning with emphasis on accuracy and proactive support.

The position requires 2–3 years of IT administration or project coordination experience, strong communication, and independent work capabilities in a fast-paced environment.

Qualifications

• Diploma in IT, Computer Science, or related field.
• 2–3 years of experience in administration, project coordination, or IT support.
• Experience with project execution, service requests, and user onboarding is an advantage.
• Basic knowledge of Active Directory, email services, endpoint administration, and IT processes.
• Strong coordination, documentation, reporting, and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel.
• Detail-oriented, organised, proactive, and able to work independently.

Responsibilities

• Coordinate and track project service requests with proper documentation and approvals.
• Manage user account provisioning, modification, suspension, and deactivation.
• Coordinate Active Directory, security groups, distribution lists, and access requests.
• Coordinate mailbox, shared mailbox, SMTP relay, email access, and routing requests.
• Support endpoint provisioning, software installation, certificates, and asset tracking.
• Maintain project/request trackers and provide regular status reports.
• Follow up with internal teams and external vendors to ensure timely completion.
• Escalate overdue requests, risks, and issues to stakeholders.
• Maintain records for audit, compliance, and governance purposes.
• Support project execution, user onboarding/offboarding, and operational readiness.

Skills

Coordination

Documentation

Reporting

Stakeholder management

Education

Diploma in IT, Computer Science, or related field

Tools

Microsoft Excel

Active Directory

Email services

Job description

Key Responsibilities:

• Coordinate and track project service requests, ensuring proper documentation and approvals.
• Manage user account provisioning, modification, suspension, and deactivation.
• Coordinate Active Directory, security groups, distribution lists, and access requests.
• Coordinate mailbox, shared mailbox, SMTP relay, email access, and routing requests.
• Support endpoint provisioning, software installation, certificates, and asset tracking.
• Maintain project/request trackers and provide regular status and progress reports.
• Follow up with internal teams and external vendors to ensure timely completion.
• Escalate overdue requests, risks, and issues to relevant stakeholders.
• Maintain accurate records for audit, compliance, and governance purposes.
• Support project execution, user onboarding/offboarding, and operational readiness activities.

Requirements:

• Diploma in IT, Computer Science, or related field.
• 2-3 years of experience in administration, project coordination, or IT support.
• Experience with project execution, service requests, and user onboarding is an advantage.
• Basic knowledge of Active Directory, email services, endpoint administration, and IT processes.
• Strong coordination, documentation, reporting, and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel.
• Detail-oriented, organised, proactive, and able to work independently.