IT Support Engineer - Shift Schedule

Adventus; Singapore; Hybrid; SGD 36,000 - 58,000; Full time

Job summary

Adventus invites applications for a hands-on IT Support role based in Singapore. The candidate will provide on-site and remote assistance, diagnose and resolve issues across hardware, software, OS, and networks, and support deployment and maintenance of client systems.

Must have strong Windows OS, AD and Office 365 knowledge, 2–3 years of relevant experience (SI preferred). Night shifts, East Singapore living, and excellent customer service are required.

Qualifications

• Strong knowledge of Windows OS, AD, and Office 365 administration.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnose and troubleshoot problems.
• Deploy, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.).
• Configure and administer Windows OS, AD, Office 365, Intune; patching & file server management.
• Maintain a high level of user satisfaction with excellent customer service.
• IT asset management and other adhoc duties as assigned.

Skills

Windows OS

Active Directory

Office 365

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply
• Living in East side of Singapore
• Okay for Shift Schedule
• Willing to do Night Shift