IT Support Engineer

Adventus; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Job summary

A technology services provider in Singapore is seeking an Information Technology Support Engineer to provide on-site and remote technical assistance. Candidates should have good knowledge of Windows OS, Active Directory, and Office 365, with 2-3 years of relevant experience preferred. Strong problem-solving skills and excellent customer management abilities are crucial. Entry-level candidates are welcome to apply for this full-time role, aiming to deliver high-quality service to exceed client expectations.

Qualifications

• Good knowledge of Windows OS, Active Directory, and Office 365 is essential.
• 2-3 years of relevant working experience, preferably in a service provider environment.
• Entry level candidates are welcomed to apply.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users.
• Deploy, maintain, and support client computer systems.
• Manage Windows OS, AD, and Office 365 configurations.
• Maintain high user satisfaction with excellent customer service; offer solutions meeting client needs.
• IT asset management and other ad hoc duties as assigned.
• Knowledge of ITSM or ITIL is an added advantage.

Skills

Windows OS

Active Directory

Office 365

Problem solving

Customer management

Communication

Job description

Base pay range

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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