IT Support Engineer (Onsite, Tuas South)

UNITED SERVICE TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Benefits offered by this job

Annual Wage Supplement

CPF benefits

Annual leave

Medical leave

Shuttle bus

Job summary

UNITED SERVICE TECHNOLOGY (SINGAPORE) PTE. LTD. is hiring an IT Support Engineer to be based full-time at our client's site in Tuas South. You will provide desktop, hardware and network support, deployed onsite as part of the managed IT support team.

Working hours are 8:30am to 5:00pm, Monday to Friday, with shuttle bus access and long-term engagement. Fluency in English and Mandarin is required to support both language versions of software and guidance to Mandarin-speaking staff.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science or related discipline.
• Minimum 2 years of hands-on experience in IT support, desktop support or service desk.
• Strong working knowledge of Windows operating systems, PC hardware and printing systems.
• Able to perform basic troubleshooting and configuration on network hardware.
• Experience supporting office networks, Wi‑Fi, shared drives and VPN connectivity.
• Proficiency in written and spoken English and Mandarin.

Responsibilities

• Install, configure, maintain and upgrade Windows OS and images.
• Install, maintain and upgrade Microsoft 365, Office, browsers and business apps.
• Resolve day-to-day software/hardware issues and provide user training.
• Install antivirus software and manage virus definitions.
• Log, prioritise and resolve tickets within SLA.
• Provide desktop and end-user support onsite at client site.
• Carry out hardware installation and preventive maintenance.
• Support and troubleshoot endpoint network connectivity and VPN access.

Skills

Windows OS

PC hardware

Printers

VPN connectivity

English & Mandarin

Customer communication

Workload planning

Education

Diploma or Bachelor's in IT/CS

Tools

Microsoft 365

Job description

UST is a global technology services company. We are hiring an IT Support Engineer to be based full-time at our client's site in Tuas South.

You will be employed by UST and deployed onsite as part of our managed IT support team, providing day-to-day desktop, hardware and network support to the client's end users.

Working hours are 8:30am to 5:00pm, Mondays to Fridays. The client operates seven shuttle bus routes serving major MRT stations across the island, so the Tuas South location is well connected.

This is a long-term engagement with scope to grow as our onsite services expand.

What you will do

Desktop and end-user support

• Install, configure, maintain and upgrade Windows operating systems, including building and maintaining system images
• Install, maintain and upgrade Microsoft 365, Microsoft Office, browsers and other business applications
• Resolve day-to-day software and hardware issues for end users, and provide basic user training and guidance
• Install antivirus software, keep virus definitions current, and clean infected endpoints

Hardware support

• Install, configure and commission desktops, laptops, printers, peripherals and drivers
• Diagnose, isolate and resolve hardware faults
• Raise and manage repair and RMA cases with vendors
• Carry out preventive maintenance on hard drives, motherboards, memory and other components to keep equipment stable and extend its service life
• Maintain the asset register, including tagging and registration, and report on maintenance volumes and costs

Network support

• Support and troubleshoot endpoint network connectivity, including switch-to-endpoint issues
• Support wired and wireless networks, shared drives and VPN access

Service desk

• Log, prioritise and resolve tickets assigned through the ticketing system within the agreed service levels
• Handle other service desk tasks as scheduled with the client

What we are looking for

• Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline
• Minimum 2 years of hands‑on experience in IT support, desktop support or a service desk environment
• Strong working knowledge of Windows operating systems, PC hardware and printing systems
• Able to perform basic troubleshooting and configuration on network hardware
• Experience supporting office networks, Wi‑Fi, shared drives and VPN connectivity
• Comfortable configuring and troubleshooting common business applications
• Proficiencyin written and spoken English and Mandarin. This role requires supporting and maintaining both English and Chinese language versions of the operating system and business applications, and providing user guidance to Mandarin‑speaking staff at the client site
• Good customer communication skills, and the ability to plan and organise your own workload

Advantageous but not required

• Experience supporting users in a healthcare organisation, or in a large multinational corporate environment

What we offer

• Monthly salary of SGD 3,800 to 5,000, depending on experience
• Annual Wage Supplement
• CPF, annual leave, medical leave and other statutory benefits
• A long‑term onsite engagement with a stable client
• Shuttle bus access from major MRT stations

Additional information

This position is open to Singapore Citizens and Permanent Residents only.

Successful candidates will be required to complete a pre‑employment health screening as required for access to the client's site.

We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes only, and will be retained and disposed of in accordance with the Personal Data Protection Act.