IT Support Engineer - Remote & Onsite, Windows & AD

SINGAPORE COMPUTER GUYS PTE. LTD.; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Job summary

Singapore Computer Guys Pte. Ltd. is seeking an IT support specialist to provide Level 1/2 end-user assistance (onsite and remote), troubleshoot hardware and software, and ensure top-tier client service.

You will maintain ticketing and asset records, assist with projects, liaise with vendors, and contribute to documentation. The ideal candidate has at least 2 years of corporate IT support experience, strong English, and hands-on knowledge of Windows 10/Server, SCCM/Intune, and scripting basics.

Qualifications

• Minimum 2 years of IT support experience in a corporate environment.
• Experience troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business setting.

Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely).
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams.
• Maintain accurate ticketing processes and asset management tracking records.
• Provide emergency requests / VVIP support outside of business hours.
• Monitor, troubleshoot, and repair IT hardware and software.
• Handle hardware and software sourcing / purchasing.
• Write and update technical documentation for end users and the IT team.
• Assist in Projects / Audits based task given by the IT team.
• Liaising with 3rd party vendors.

Skills

Interpersonal skills

Adaptable

Ethics & integrity

English proficiency

Tools

SCCM/Intune

Windows Server

PowerShell scripting

Active Directory/LDAP

Job description

Singapore Computer Guys Pte. Ltd. is seeking an IT support specialist to provide Level 1/2 end-user assistance (onsite and remote), troubleshoot hardware and software, and ensure top-tier client service.

You will maintain ticketing and asset records, assist with projects, liaise with vendors, and contribute to documentation. The ideal candidate has at least 2 years of corporate IT support experience, strong English, and hands-on knowledge of Windows 10/Server, SCCM/Intune, and scripting basics.