Senior Manufacturing IT Support Engineer (MES/ERP)

ingrasys (singapore) pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ingrasys (singapore) pte. ltd. seeks an L2/L3 manufacturing IT systems lead to provide overlapping day and night support, ensuring shopfloor and warehouse systems run smoothly.

You will work with tech leaders and production users to resolve issues, test new functions, and drive continuous IT support improvements. The role requires a bachelor’s degree in IT/engineering and 3–5 years’ MES/ERP experience, with English and Mandarin fluency.

Qualifications

• Bachelor's degree or higher in IT, engineering, or related field.
• 3–5 years of experience supporting manufacturing applications in a production environment.
• Proficient in English and Mandarin for cross-border communication.
• Hands-on with MES/ERP systems and Industry 4.0 processes.
• Strong SQL skills and debugging tooling for system troubleshooting.
• Solid understanding of software lifecycle management.

Responsibilities

• Lead L2/L3 support across day and night shifts to maintain uptime.
• Monitor shopfloor and warehouse systems for continuous operation.
• Perform deep diagnostics and root cause analysis on escalations.
• Collaborate with L3 and leaders to resolve complex issues.
• Coordinate testing of new functions and knowledge transfer.
• Engage with production users for UAT and hypercare on releases.
• Maintain and improve the IT knowledge base documenting events.
• Follow application control policies for releases and deployments.
• Develop team knowledge and RCIA skills with the IT Support Manager.

Skills

SQL query writing

Analytical troubleshooting

English and Mandarin comms

Education

Bachelor's degree or higher in IT/engineering

Tools

MES

ERP

Job description

ingrasys (singapore) pte. ltd. seeks an L2/L3 manufacturing IT systems lead to provide overlapping day and night support, ensuring shopfloor and warehouse systems run smoothly.

You will work with tech leaders and production users to resolve issues, test new functions, and drive continuous IT support improvements. The role requires a bachelor’s degree in IT/engineering and 3–5 years’ MES/ERP experience, with English and Mandarin fluency.