Regional IT Administrator (12 mths contract, convertible)

RecruitFirst; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

RecruitFirst is seeking an IT Support professional to deliver level 1 and 2 support, install and configure hardware, software, networks, OS, and applications across the organization. You will manage onboarding/offboarding for users, maintain the Microsoft stack, and assist in troubleshooting client/server environments.

You will collaborate with APAC IT teams, report incidents such as malware outbreaks and outages, and participate in cybersecurity projects and enterprise IT rollouts.

Qualifications

• Institutional IT support experience in large organisations.
• Proficient with Windows 11, MacOS, VMware vCenter, Infoblox DDI, and MS SQL Server.
• Experience troubleshooting hardware & networking components and peripherals.
• Willing to travel domestically and internationally (5%–10%).

Responsibilities

• Provide level 1 and 2 IT support and onboarding/offboarding for users.
• Install and configure hardware, software, networks, OS, and applications.
• Support the Microsoft stack and maintain uptime for users.
• Assist DBAs with troubleshooting client/server environments.
• Collaborate with APAC IT teams to meet business objectives.
• Report incidents like malware outbreaks and outages; troubleshoot and resolve.
• Utilize ServiceNow or similar ticketing tools for incident management.
• Participate in cybersecurity projects and enterprise IT initiatives.
• Support remote facilities and cost-control and facilities projects.

Skills

IT support experience

Windows 11

MacOS

VMware vCenter

Infoblox DDI

MS SQL Server

Networking troubleshooting

ServiceNow

TeamViewer Tensor

Printer/Copier maintenance

Education

Diploma or Bachelor’s Degree in Information Technology or related discipline

Tools

Dell/HP/Lenovo hardware

Teams Meeting Room equipment

Door Access Control

Job description

• Provide level 1 and 2 support. Installing, configuring hardware, software, networks, operating systems and applications to meet company objectives.
• Manage new onboarding user and current users on their accounts, creating permission, revoke or termination, in line with company policies.
• Support the Microsoft stack within the organization, maintaining uptime for customers/users.
• Assist database administrators in troubleshooting client/server environments.
• Handling all onboarding and offboarding users’ requirements from an IT perspective.
• Collaborating with corporate and APAC IT teams, ensuring IT support meets business objectives, and contributing to hardware and software evaluations.
• Promptly reporting incidents like malware outbreaks, application outages, LAN/WAN outages, troubleshooting and resolving problems.
• Use of the Service-Desk software, and support of common peripherals, printers, mobile phones, drives, associated software.
• Writes product requirement documents, tracks development timelines, negotiates feature sets with the development leads and product vendors.
• Engages fully and actively participates in the organization’s cybersecurity project, working alongside site managers, IT Site Managers and where required the Service Desk Manager to manage threats and maintain a secure environment for our customers and our users.
• Participates in Enterprise-wide IT Projects roll-out and productivity improvements, supporting remote facilities and working with local resources for initiatives like cost control and facilities management.

Requirements

• Diploma or Bachelor’s Degree in Information Technology or a related discipline.
• Several years of relevant IT support experience, preferably within matrix or large organisations.
• System support for Windows 11, MacOS, VMWare VCenter, Infoblox DDI, Server 2016-2025, MS SQL.
• Troubleshooting of hardware platforms (DELL, HP, Lenovo), setup, replacement and tech refresh of PCs (Autopilot deployments), Printers and Copiers, Teams Meeting Room equipment, Door Access Control.
• Troubleshooting of Networking platforms (CISCO Switch, Wireless AP).
• Experience in Teamviewer Tensor – Remote Support Platform will be an advantage.
• Experience with ServiceNow or similar ticketing platforms will be an advantage.
• Domestic and International Travel may be required (5% - 10% annually).