Senior Manufacturing Application Support Engineer (1pm to 9pm)

PERSOL; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

PERSOL Singapore is seeking a Senior Manufacturing Application Support Engineer to bridge production operations, support teams, and technical stakeholders, ensuring stability and performance of shopfloor systems.

You will provide L2/L3 support, lead troubleshooting, coordinate across shifts, and work with DevOps and business users to sustain high availability in a fast-paced manufacturing environment.

Qualifications

• 3–5 years in Manufacturing Application or Production Support.
• Experience with MES, shopfloor or warehouse systems.
• Understanding of manufacturing processes and shopfloor operations.
• Knowledge of MES/ERP, Industry 4.0 concepts.
• Backend analysis with relational databases.
• Scripting or programming basics advantageous.
• Experience in SDLC, change and release management.
• Strong problem solving and stakeholder management.

Responsibilities

• Provide L2/L3 application support during designated shifts.
• Lead complex troubleshooting and root-cause analysis.
• Monitor health and performance of manufacturing systems to minimize downtime.
• Collaborate with DevOps, vendors, and owners to implement fixes.
• Support testing, UAT, and hypercare for new functionalities.
• Execute releases, patches, deployments per IT governance.

Skills

L2/L3 support

Root cause analysis

DevOps collaboration

Stakeholder management

Troubleshooting

Tools

MES

ERP

Databases

Job description

About the role

We are seeking an experienced Senior Manufacturing Application Support Engineer to serve as a key bridge between production operations, support teams, and technical stakeholders. This role is responsible for ensuring the stability, performance, and continuous improvement of manufacturing and shopfloor applications that support critical production and warehouse operations. As a senior team member, you will provide L2/L3 application support, lead complex troubleshooting efforts, coordinate across support shifts, and work closely with DevOps, project teams, and business users to maintain high system availability in a fast-paced manufacturing environment.

Key responsibilities

• Provide L2/L3 application support for manufacturing, shopfloor, warehouse, and related production systems during the designated support window.
• Act as a senior support resource, ensuring effective handover and coordination across different support shifts.
• Monitor and maintain the health, availability, and performance of manufacturing systems, minimizing production downtime.
• Collaborate with DevOps teams, technical leads, vendors, and application owners to resolve complex system issues and implement permanent fixes.
• Support system enhancements, testing activities, user acceptance testing (UAT), and hypercare support for newly released functionalities.
• Execute application releases, patches, deployments, and enhancement activities in accordance with established IT governance and change management procedures.

About you

• Minimum 3 to 5 years of experience in Manufacturing Application Support, Production Support, or related IT support functions.
• Experience supporting MES (Manufacturing Execution Systems), shopfloor systems, warehouse systems, or production applications is highly preferred.
• Strong understanding of manufacturing processes, production workflows, and shopfloor operations.
• Familiarity with manufacturing technologies and concepts such as MES, ERP, Industry 4.0, Smart Manufacturing, and Production Automation Systems.
• Good understanding of relational databases and ability to perform backend analysis.
• Basic knowledge of programming or scripting would be advantageous.
• Experience working within software development lifecycle (SDLC), change management, release management, and deployment processes.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to perform root cause analysis and drive issue resolution independently.
• Strong communication and stakeholder management skills.

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

EA Registration No. R1873450 (Jyoti Kumari)