IT Support Engineer (Desktop/EUC)

EIL Global IT Solutions And Services Pvt Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Desktop Support Engineer to deliver first-line technical support to end-users. Responsibilities include diagnosing hardware/software issues, assisting with installations, and managing IT support tickets. Candidates should be familiar with both Windows and macOS systems and possess troubleshooting skills. This role provides an opportunity to ensure efficient resolution of IT-related issues in a dynamic work environment.

Qualifications

• Experience in providing first-level technical support for desktops and laptops.
• Familiarity with operating systems like Windows and macOS.
• Ability to diagnose and resolve hardware/software issues.

Responsibilities

• Provide first-level support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot operating systems and standard applications.
• Respond to IT support tickets and service requests via phone, email, or ticketing system.

Skills

Hardware troubleshooting

Software support

Windows/macOS

Network troubleshooting

Tools

MS Office

Antivirus software

Job description

Greetings,

We are EilGlobal, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA regions

We are seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role includes diagnosing and resolving hardware/software issues, assisting with installations, and ensuring IT-related issues are handled efficiently.

Key Responsibilities:

• Provide first-level support for desktops, laptops, printers, and mobile devices (Windows/macOS).
• Install, configure, and troubleshoot operating systems and standard applications (MS Office, browsers, antivirus, etc.).
• Respond to IT support tickets and service requests via phone, email, or ticketing system.
• Escalate unresolved issues to L2/L3 support teams as necessary.
• Maintain an inventory of IT assets, and support onboarding/offboarding of users.
• Assist in setting up and maintaining networked devices (e.g., printers, scanners).
• Perform routine checks: patching, system updates, backups, and antivirus scans.
• Maintain documentation related to support activities and procedures.
• Support video conferencing equipment and meeting room setups.
• Perform basic network troubleshooting (IP, DNS, connectivity issues).

If you are interested, Please share your updated resume to [e-mail]