IT Support Specialist

ACE Business Pte Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

ACE Business Pte Ltd is seeking an IT Support professional to deliver remote and onsite technical assistance to clients in Singapore. You will troubleshoot hardware, software, and network issues while maintaining service levels and documenting issues.

You will install and manage desktops, laptops, printers, and network gear, support Microsoft 365 and cloud services, and assist in security and backup tasks. Fresh graduates are welcome.

Qualifications

• Diploma or degree in IT or related discipline.
• Basic knowledge of Windows, Microsoft 365, and cloud solutions.
• Experience in IT support or device deployment is a plus.
• Familiarity with cybersecurity concepts is beneficial.
• Ability to work independently and as part of a team.
• Strong troubleshooting and communication skills.
• Fresh graduates are welcome.

Responsibilities

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within SLAs.
• Troubleshoot hardware, software, network, and system issues.
• Escalate issues and ensure timely resolution.
• Install and maintain desktops, laptops, printers, and other IT equipment.
• Perform device deployment and hardware upgrades.
• Support Windows, Microsoft 365, and cloud-based solutions.
• Maintain IT asset inventory and documentation.
• Assist in network setup, maintenance, and security.
• Support CCTV, door access, projectors and displays.
• Provide onsite support for installations and preventive maintenance.
• Coordinate with vendors and customers to ensure project delivery.
• Maintain records of tickets, configurations, and project activities.
• Follow IT procedures and company standards.
• Contribute ideas to improve service quality.

Skills

IT support

Networking

Cloud technologies

Cybersecurity basics

Troubleshooting

Communication

Education

Diploma / Degree in IT

Tools

Windows OS

Microsoft 365

Cloud-based solutions

CCTV systems

Door access systems

Job description

ACE Business Pte Ltd helps businesses find the right IT solutions to drive success. We leverage expertise and partnerships with top vendors to provide tailored recommendations and exceptional support, empowering companies to thrive in a dynamic technology landscape.

Responsibilities:

IT Support & Service Delivery

• Provide remote and onsite technical support to customers.
• Manage and respond to support tickets within agreed service levels.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Escalate unresolved issues and follow through to ensure timely resolution.

Infrastructure & Device Management

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Perform device deployment, hardware upgrades, and replacement activities.
• Support Microsoft Windows, Microsoft 365, and cloud-based solutions.
• Maintain IT asset inventory and ensure proper documentation of deployed equipment.

Network & Cybersecurity Support

• Assist in the setup, maintenance, and troubleshooting of network infrastructure including routers, switches, wireless access points, firewalls, and internet connectivity.
• Support the implementation and maintenance of cybersecurity solutions including endpoint protection, email security, and access control measures.
• Perform routine system health checks, software updates, and security maintenance activities.
• Assist in backup monitoring, disaster recovery, and data protection initiatives.

Project Implementation & Field Support

• Assist in the deployment and implementation of IT infrastructure projects.
• Install and support CCTV systems, door access systems, projectors, displays, and related equipment.
• Provide onsite support for system installations, upgrades, troubleshooting, and preventive maintenance.
• Coordinate with vendors and customers to ensure successful project delivery.
• Maintain accurate records of support tickets, configurations, and project activities.
• Follow established IT procedures and company standards.
• Contribute ideas and improvements to enhance service quality and operational efficiency.

• Basic understanding of IT infrastructure, networking, cloud technologies, and cybersecurity practices.
• Hands‑on and willing to perform onsite installations and support activities.
• Ability to work independently and manage multiple tasks effectively.
• Team player with strong sense of responsibility and accountability.
• Positive attitude with a willingness to learn new technologies.
• Strong troubleshooting and problem‑solving skills.
• Good communication and customer service skills.

Requirements:

• Diploma, Higher NITEC, NITEC, or Degree in Information Technology, Computer Engineering, or related discipline.
• Basic knowledge of Microsoft Windows, Microsoft 365, and cloud‑based solutions.
• Experience in IT support, device deployment, or infrastructure support will be an advantage.
• Knowledge of cybersecurity solutions, network security, CCTV systems, and door access systems will be an added advantage.
• Able to work independently as well as collaboratively in a team environment.
• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Fresh graduates are welcome to apply.

SGP / P.R