IT Support & Systems Engineer

J-Mploy Pte Ltd; Singapore; On-site; SGD 40,000 - 66,000; Full time

Job summary

J-Mploy Pte Ltd in Singapore is seeking an experienced IT Support professional to deliver first and second-level support for end-users, diagnose hardware, software, and connectivity issues, and install and maintain devices and business applications.

The role covers user onboarding/offboarding, access management, and ongoing administration of on-premises and cloud systems. You will collaborate with internal teams and external providers on IT initiatives and projects.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 3 years of relevant IT support or infrastructure experience.
• Experience managing user access, security controls, and system administration activities.
• Knowledge of Microsoft technologies and cloud services will be an advantage.

Responsibilities

• Provide first and second-level IT support to end-users.
• Diagnose and resolve hardware, software, system, and connectivity issues.
• Install, configure, and maintain end-user devices, business applications, and IT equipment.
• Support user onboarding, offboarding, and access management activities.
• Monitor, maintain, and administer on-premises and cloud-based IT systems.
• Perform routine maintenance, system upgrades, patch management, and preventive support activities.
• Support data protection, business continuity, and disaster recovery initiatives.
• Assist in troubleshooting and resolving infrastructure-related incidents and service disruptions.
• Work with internal stakeholders and external service providers to support IT initiatives and projects.
• Assist in evaluating, implementing, and supporting technology solutions.
• Participate in projects assigned by management and ensure deliverables are completed within agreed timelines.
• Maintain accurate IT documentation, records, and inventory information.
• Update support tickets and maintain proper documentation of incidents and resolutions.
• Assist with asset lifecycle management, including deployment, tracking, maintenance, and replacement.

Skills

IT Support

End-user Support

Cloud Services

Microsoft Technologies

Access Management

Education

Diploma/degree in IT

Information Systems

Job description

Working Hours: Monday to Friday 815AM-530PM
Location: Senoko (Company transport at Sembawang MRT)

Key Responsibilities

Technical Support

• Provide first and second-level IT support to end-users through various support channels.

• Diagnose and resolve hardware, software, system, and connectivity issues in a timely manner.

• Install, configure, and maintain end-user devices, business applications, and IT equipment.

• Support user onboarding, offboarding, and access management activities.

Infrastructure Support

• Monitor, maintain, and administer on-premises and cloud-based IT systems to ensure availability, performance, and reliability.

• Perform routine maintenance, system upgrades, patch management, and preventive support activities.

• Support data protection, business continuity, and disaster recovery initiatives.

• Assist in troubleshooting and resolving infrastructure-related incidents and service disruptions.

Others

• Work with internal stakeholders and external service providers to support IT initiatives and projects.

• Assist in evaluating, implementing, and supporting technology solutions.

• Participate in projects assigned by management and ensure deliverables are completed within agreed timelines.

• Maintain accurate IT documentation, records, and inventory information.

• Update support tickets and maintain proper documentation of incidents and resolutions.

• Assist with asset lifecycle management, including deployment, tracking, maintenance, and replacement.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Minimum 3 years of relevant IT support or infrastructure experience.

• Experience managing user access, security controls, and system administration activities.

• Knowledge of Microsoft technologies and cloud services will be an advantage.

EA License No: 16C8461
EA Personnel Reg No: R1546564 Neo Jiahao Jeffrey