IT support assistant（Part-time）(A130408)

ECARX; Singapore; On-site; SGD 24,000 - 36,000; Part time

Job summary

ECARX is seeking an on-site IT support assistant to support offices in Germany and the UK. You will manage equipment distribution, installation, and basic configuration of computers, monitors, and mobile devices, and assist with onboarding/offboarding IT tasks.

The role emphasizes on-site execution, independent work, and clear communication in English and local languages. Chinese language skills are preferred, and you will coordinate with headquarters for complex issues while handling routine

Qualifications

• Current undergraduate or postgraduate student, or other part-time workers; available to work on-site at the office for one fixed day per week
• Good communication skills in English and the local language
• Familiar with Windows operating system and Microsoft 365; capable of basic operation and troubleshooting
• Diligent and responsible with strong service awareness; able to complete on-site support work independently
• Preferred background: CS/IT; prior Helpdesk/Desktop Support experience; proficient with MacBook and Windows terminals
• Chinese language skills preferred
• On-site role; complex faults guided remotely by HQ IT team in China; on-site staff handle execution tasks

Responsibilities

• Provide on-site IT support for offices in Germany and the UK, handling equipment distribution, collection, repair applications and basic configuration
• Assist with office equipment setup and software installations for new hires; deliver onboarding/offboarding IT training
• Conduct daily inspections and maintenance of meeting room and printer equipment; manage asset records and local IT warehouse
• Troubleshoot common software, hardware and network issues on desktops; coordinate with HQ IT team for fault diagnosis
• Carry out on-site tasks under HQ guidance, such as equipment replacement, network device reboots, and logistics
• Liaise with local suppliers and courier services as required
• Complete other daily IT support tasks as assigned

Skills

Communication

Windows/MS365

On-site IT support

Troubleshooting

Mac/Windows terminals

Chinese language

Education

Computer Science / IT background

Tools

Microsoft 365

Windows OS

Job description

1. Provide on-site IT support for offices in Germany and the UK, and handle the distribution, collection, repair application and basic configuration of employees’ IT equipment including computers, monitors and mobile phones.

2. Assist with preparation of office equipment and software installation for new hires, and deliver IT support and training related to employee onboarding and offboarding procedures.

3. Conduct daily inspections and simple maintenance of meeting room and printer equipment, and provide IT support for meetings; cooperate in IT asset counting, label management and maintenance of asset records, and manage the local IT warehouse.

4. Troubleshoot common software, hardware and network issues on desktops, and coordinate with the headquarters IT team to complete fault diagnosis.

5. Carry out on-site operational tasks under the guidance of the headquarters IT team, such as equipment replacement, network device reboot and logistics & delivery arrangements.

6. Liaise with local suppliers and courier service providers as required.

7. Complete other daily office IT support tasks as assigned.

Requirements

1. Current undergraduate or postgraduate student, or other part-time workers; available to work on-site at the office for one fixed day per week (schedulable based on actual business demands).

2. Possess good communication skills in both English and the local language.

3. Be familiar with Windows operating system and Microsoft 365; capable of basic operation and troubleshooting of computers and office equipment.

4. Diligent and responsible with strong service awareness and communication skills; able to complete on-site support work independently.

5. Preferred background: major in Computer Science, Information Technology or related fields; prior experience in Helpdesk, IT Support or Desktop Support; proficient in management of MacBook and Windows terminals; previous corporate or campus IT service experience.

6. Candidates who can speak Chinese are preferred.

7. This role mainly focuses on on-site execution work and does not require independent resolution of complex technical issues. All complex faults and technical support will be remotely guided and provided by the expert IT team based in China; the part-time staff will only be responsible for on-site assistance and implementation.