IT Support Specialist

MIKRON SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Global training and travel

AWS and variable bonus

Flexible working hours

Career development

Insurance, medical and dental benefits

Job summary

MIKRON SINGAPORE PTE. LTD. seeks an IT Support Specialist to deliver Level 1–2 IT support across Singapore and Shanghai offices.

You will troubleshoot hardware, software, and network issues, manage onboarding/offboarding, service tickets, and basic infrastructure tasks. Applicants should have 2–3 years of hands-on IT support experience, strong technical knowledge of Windows servers and VMware, and be bilingual in English and Mandarin.

Qualifications

• Diploma or degree in IT/CS or related field.
• 2–3 years hands-on IT support or service desk experience (Level 1 & 2).
• Strong understanding of hardware, software, networking, Windows servers, and VMware virtual infrastructure.

Responsibilities

• Serve as primary IT contact for Singapore and Shanghai offices.
• Provide Level 1 & 2 IT support for desktops, laptops, printers, mobile devices, networks, and videoconferencing.
• Perform onsite and remote troubleshooting of hardware, software, and applications.

Skills

IT support

Troubleshooting

Communication

Teamwork

Education

Diploma or Degree in IT/CS

Tools

VMware ESXi

Windows Server

Microsoft Teams

Office 365

Job description

Join our team as an IT Support Specialist , providing Level 1 & 2 IT support, troubleshooting hardware, software, and network issues, and supporting with devices and video conferencing. You will manage onboarding/offboarding, service tickets, and basic infrastructure support to keep daily operations running smoothly.

Your Main Tasks

• Serve as the primary IT contact for the Singapore and Shanghai offices.
• Provide Level 1 & 2 IT support to end users, ensuring smooth operation of desktops, laptops, printers, mobile devices, networks, and videoconferencing systems.
• Perform onsite and remote troubleshooting to resolve hardware, software, and application issues.
• Handle IT onboarding and offboarding, including user account setup, laptop preparation, and access removal.
• Install, configure, and rebuild PCs, laptops, and standard applications (e.g. Office, Outlook, Microsoft Teams)
• Conduct daily system and meeting room health checks and provide standby support for meetings.
• Manage IT support requests via the IT service ticketing system, ensuring timely resolution and escalation when required.
• Escalate complex technical issues to external vendors or higher-level support teams as needed.
• Assist with IT procurement, vendor coordination, asset inventory, and leasing management.
• Perform basic server and network administration, including user management, permissions, and security tasks.
• Support and maintain virtual environments, including virtual desktops and VMware ESXi servers.
• Participate in IT infrastructure upgrade and improvement projects.
• Maintain and update technical documentation and support procedures.

Your Profile

• Diploma or Degree in Information Technology, Computer Science, or related field
• At least 2-3 years of hands-on experience in IT support or service desk (Level 1 & 2)
• Wide technical understanding of the various hardware, software and networking including windows servers and VMware virtual infrastructure.
• Able to work independently and in a team.
• Good communication and interpersonal skills, along with patience and a positive attitude.
• Bilingual in English and Mandarin

What we offer

• Global training and travel Opportunities
• Annual Wage Supplement (AWS) and Variable bonus
• Flexible working hours
• Career Development opportunities
• Insurance, medical and dental Benefits