IT Solutions Account Manager – Existing Clients

Success Human Resource Centre; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

Competitive salary SGD 3500/month

Office-based role

Job summary

Success Resource Centre Pte Ltd is seeking an Account Executive to manage and grow relationships with existing business clients. The role focuses on building long-term customer relationships, coordinating IT solution proposals, renewals and orders from the office.

You will work with customers, our technical team, vendors and distributors to ensure quotations and proposals are handled accurately and efficiently. Candidates with experience in IT or tech industries will be favored.

Qualifications

• Diploma in Business, Sales, Marketing, IT or related field preferred.
• Experience in account management, sales coordination, customer service or B2B sales will be an advantage.
• Experience in IT, computer hardware/software, data recovery or technology industry preferred.

Responsibilities

• Manage and maintain a portfolio of existing business accounts, serving as a key point of contact for customers.
• Build and maintain strong, long-term relationships with existing clients.
• Understand customers’ requirements and coordinate internally to provide suitable IT, computer analysis and data recovery solutions.
• Prepare and follow up on quotations, proposals, renewals and sales orders.
• Liaise with the technical team, vendors and distributors to obtain solution information, pricing and product availability.
• Coordinate customer requirements and ensure solutions are delivered accurately and within the required timelines.
• Maintain accurate records of customer information, quotations, sales activities and pipeline opportunities.
• Monitor account activity and follow up on pending quotations, renewals and orders.
• Identify opportunities for upselling, cross-selling and contract renewals within existing accounts.
• Follow up with customers regularly to understand their ongoing requirements and identify potential business opportunities.
• Support the sales team with account-related administration and coordination where required.
• Ensure a high level of customer service and timely follow-up throughout the sales process.

Skills

Account management

Sales coordination

Customer service

B2B sales

Interpersonal skills

Education

Diploma in Business/Sales/Marketing/IT

Tools

Microsoft Office

Job description

Success Resource Centre Pte Ltd is seeking an Account Executive to manage and grow relationships with existing business clients. The role focuses on building long-term customer relationships, coordinating IT solution proposals, renewals and orders from the office.

You will work with customers, our technical team, vendors and distributors to ensure quotations and proposals are handled accurately and efficiently. Candidates with experience in IT or tech industries will be favored.