Desktop Engineers

Singtel Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NCS Group is seeking a Desktop Engineer to provide first-line desktop support, imaging, asset management, and escalation as needed. You will work with a diverse team to ensure standard compliance and rapid issue resolution.

The ideal candidate has 1+ year in Windows 10/Office 365, an IT Diploma/ITE, and relevant certifications. Strong communication and prioritisation are key, with opportunities to grow within a collaborative environment in Singapore.

Qualifications

• Minimum 1 year experience in Windows 10 and Office 365.
• ITE/Diploma graduate with 1 year desktop support experience.
• Certifications: CompTIA A+/Security+/Network+, Microsoft Windows Client, Managing Modern Desktops.
• Experience in IT helpdesk or call centre support is advantageous.
• Good verbal and written communication; ability to prioritise with urgency.

Responsibilities

• Provide desktop support at first contact for customers and rapid issue resolution.
• Imaging/re-imaging workstations and managing asset inventories.
• Escalate incidents to vendors or resolver groups as needed to meet SLA.
• Create and update work instructions; document standards and procedures.

Skills

Windows 10 experience

Office 365

Desktop support

Remote support (nice to have)

Education

ITE/Diploma in relevant field

Job description

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Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a Desktop Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you:

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• ITE/Diploma graduate with 1 year experience in desktop support
• possess at least one (1) of the following certifications or their equivalent:
  • CompTIA A+;
  • CompTIA Security+;
  • CompTIA Network+;
  • Microsoft Certified: Windows Client; and
  • ITE/Diploma graduate with 1 year experience in desktop support Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.

All profiles are handled with highest level of confidentiality.