Senior IT Engineer AI Security Support (M&E Construction Firm) 5 Days | West

staffking pte. ltd.; Singapore; Hybrid; SGD 61,000 - 73,000; Full time

Benefits offered by this job

Basic Salary up to SGD 6000

5-Day Work Week

Performance Bonus

Job summary

StaffKing Pte Ltd in Singapore is seeking an IT Support professional to provide day-to-day technical assistance for employees, troubleshooting hardware, software, and network issues. You will install and maintain desktops, laptops, printers, and office IT equipment.

The role includes Active Directory management, Microsoft 365 support, and collaboration with external vendors on procurement and maintenance, with emphasis on AI security governance and safe adoption of Generative AI tools.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Relevant experience in IT support, helpdesk, desktop support or IT infrastructure operations.
• Good knowledge of Windows desktop and laptop troubleshooting, hardware maintenance and Microsoft 365 applications.
• Exposure to Generative AI tools and AI security governance would be an advantage.

Responsibilities

• Provide day-to-day IT technical support to employees, troubleshooting hardware, software, network and system-related issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, peripherals and other office IT equipment.
• Perform network troubleshooting and administration, including LAN, Wi‑Fi, TCP/IP, DHCP, DNS, switches and connectivity issues.
• Assist with Sophos Firewall administration, configuration and troubleshooting, and Active Directory management.
• Support Microsoft Office and Microsoft 365 applications, including installation, configuration and troubleshooting.
• Coordinate with external IT vendors on equipment procurement, installation, repairs, warranty claims and maintenance services.
• Manage IT equipment setup, deployment and inventory, and employee onboarding/offboarding from IT perspective.
• Provide remote IT support to employees, including hybrid-working staff, and conduct on-site support when required.
• Assist in implementing and maintaining AI security policies and guidelines, supporting secure adoption of Generative AI tools.
• Identify potential AI-related security risks, including confidential data leakage and misuse of AI applications, and assist with security controls.
• Maintain IT and AI security documentation, usage guidelines and employee awareness materials.

Skills

IT support

Windows troubleshooting

Microsoft 365

AI security awareness

Education

Diploma or Degree in IT

Tools

Active Directory

Sophos Firewall

Microsoft 365

Office 365

Job description

Summary Benefits:

• Basic Salary up to $6000

• 5-Day Work Week | Office Hours

• Performance Bonus

Responsibilities:

• Provide day-to-day IT technical support to employees, troubleshooting hardware, software, network and system-related issues.

• Install, configure, maintain and troubleshoot desktops, laptops, printers, peripherals and other office IT equipment.

• Perform network troubleshooting and administration, including LAN, Wi-Fi, TCP/IP, DHCP, DNS, switches and connectivity issues.

• Assist with Sophos Firewall administration, configuration and troubleshooting, as well as Microsoft Active Directory management, including user accounts, password resets, access permissions and Group Policy.

• Support Microsoft Office and Microsoft 365 applications, including installation, configuration and troubleshooting.

• Coordinate with external IT vendors on equipment procurement, installation, repairs, warranty claims and maintenance services.

• Manage IT equipment setup, deployment and inventory, as well as employee onboarding and offboarding from an IT perspective.

• Provide remote IT support to employees, including hybrid-working staff, and conduct on-site support when required.

• Assist in implementing and maintaining AI security policies and guidelines, supporting the secure adoption of Generative AI tools such as ChatGPT and Microsoft Copilot.

• Identify potential AI-related security risks, including confidential data leakage, unauthorised AI usage and misuse of AI applications, and assist with appropriate security controls.

• Maintain IT and AI security documentation, usage guidelines and employee awareness materials, while keeping updated on emerging security risks and best practices.

• Coordinate with external IT security vendors or consultants on technical issues, AI security assessments and other IT-related matters.

Job Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline.

• Relevant experience in IT support, helpdesk, desktop support or IT infrastructure operations.

• Good knowledge of Windows desktop and laptop troubleshooting, hardware maintenance and Microsoft 365 applications.

• Exposure to Generative AI tools and AI security governance would be an advantage.

• Willing to provide occasional on-site IT support when required.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Wei Ren Chew (R25127104)