IT Service Desk Specialist & Asset Coordinator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 39,000 - 50,000; Full time

Job summary

Flintex Consulting Pte Ltd is seeking an IT Support & Service Administrator to ensure smooth daily IT operations. You will be the primary contact for end users, troubleshoot hardware, software, and IT assets, and manage vendor relationships.

Strong communication and ITIL familiarity are highly valued. Responsibilities include handling incidents via the service desk, supporting Google Workspace, coordinating hardware for new joiners, and reporting on ticket metrics.

Qualifications

• It experience in IT service desk or system support is required.
• Familiarity with ITIL processes is a plus and English communication is essential.
• Strong customer service mindset and ability to document actions clearly.

Responsibilities

• Be the first point of contact for user IT incidents and service requests.
• Document, escalate, and track incidents in the ticketing system.
• Configure and support Google Workspace, Windows, MacOS, and iOS devices.
• Prepare hardware/software packages for new joiners and grant access credentials.
• Perform weekly checks of AV equipment in meeting rooms.
• Communicate system updates and maintenance to users.
• Collaborate with global IT and manage hardware/software assets and vendors.
• Generate reports on ticket volumes and resolution times.

Skills

IT Service Desk

Troubleshooting

Windows troubleshooting

MacOS troubleshooting

iOS troubleshooting

AV room setups

ITIL knowledge

Communication

Time management

Customer service

Tools

Google Workspace

Job description

Flintex Consulting Pte Ltd is seeking an IT Support & Service Administrator to ensure smooth daily IT operations. You will be the primary contact for end users, troubleshoot hardware, software, and IT assets, and manage vendor relationships.

Strong communication and ITIL familiarity are highly valued. Responsibilities include handling incidents via the service desk, supporting Google Workspace, coordinating hardware for new joiners, and reporting on ticket metrics.