IT Service Desk Administrator - End-User Support

DP Architects Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

DP Architects Pte Ltd is seeking a proactive Service Desk Administrator to manage daily IT operations, provide frontline support to end-users, and maintain local IT infrastructure in our Singapore office.

You will handle Tier 1/2 support, user account management (AD/Microsoft 365), asset provisioning, and maintain SOPs with a focus on service excellence and SLAs. This role requires strong communication and a customer-service mindset.

Qualifications

• Nitec/Diploma in Information Technology or equivalent practical IT support experience.
• Experience in IT service desk or desktop support.

Responsibilities

• Provide Tier 1 and 2 IT support for hardware, software, network, and applications.
• Log, prioritise, track and resolve IT tickets per SLAs.
• Manage user accounts and access (Active Directory / Microsoft 365).
• Provision laptops, desktops and mobile devices for onboarding.
• Diagnose hardware/software issues and perform routine updates.
• Create and maintain technical documentation and SOPs.

Skills

Windows OS

Microsoft 365

Network fundamentals

Ticketing tools

Active Directory

Education

Nitec/ Diploma in Information Technology

Job description

DP Architects Pte Ltd is seeking a proactive Service Desk Administrator to manage daily IT operations, provide frontline support to end-users, and maintain local IT infrastructure in our Singapore office.

You will handle Tier 1/2 support, user account management (AD/Microsoft 365), asset provisioning, and maintain SOPs with a focus on service excellence and SLAs. This role requires strong communication and a customer-service mindset.