IT Support & Service Administrator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 39,000 - 50,000; Full time

Job summary

Flintex Consulting Pte Ltd is seeking an IT Support & Service Administrator to ensure smooth daily IT operations. You will be the primary contact for end users, troubleshoot hardware, software, and IT assets, and manage vendor relationships.

Strong communication and ITIL familiarity are highly valued. Responsibilities include handling incidents via the service desk, supporting Google Workspace, coordinating hardware for new joiners, and reporting on ticket metrics.

Qualifications

• It experience in IT service desk or system support is required.
• Familiarity with ITIL processes is a plus and English communication is essential.
• Strong customer service mindset and ability to document actions clearly.

Responsibilities

• Be the first point of contact for user IT incidents and service requests.
• Document, escalate, and track incidents in the ticketing system.
• Configure and support Google Workspace, Windows, MacOS, and iOS devices.
• Prepare hardware/software packages for new joiners and grant access credentials.
• Perform weekly checks of AV equipment in meeting rooms.
• Communicate system updates and maintenance to users.
• Collaborate with global IT and manage hardware/software assets and vendors.
• Generate reports on ticket volumes and resolution times.

Skills

IT Service Desk

Troubleshooting

Windows troubleshooting

MacOS troubleshooting

iOS troubleshooting

AV room setups

ITIL knowledge

Communication

Time management

Customer service

Tools

Google Workspace

Job description

Job Information

Work Experience 1-3 years

Retail

SGD 3500 - SGD 4500

City Singapore

State/Province Central Singapore

079903

Job Description

Objectives of this position

As a key member of the IT Service & Support team, the IT Support & Service Administrator ensures seamless daily IT operations by serving as the primary point of contact for all end user enquiries. This role is responsible for troubleshooting and resolving hardware, software amongst IT assets/ vendors management to maintain a stable environment with minimal downtime.

What will you do?

• Act as the first point of contact for all user support related queries at the Service Desk
• Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system
• Support new joiners by preparing the required IT hardware/ software packages and access credentials
• Conduct weekly checks on meeting room AV equipment.
• Support with user communications regarding system updates, scheduled maintenance or new rollouts
• Collaborate with cross-functional teams/ global IT on issues and system integration
• Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization
• Manage vendors for hardware maintenance, repairs, quote requests and warranty claims
• Regularly compile and present statistical reports on ticket volumes, resolution times and recurring incidents

What will you need?

• At least 2 years of experience in IT Service Desk, System Support or Service Administration
• Technical skills: Google Workspace, Windows/ MacOS/ iOS troubleshooting, networking basics and AV room setups
• Familiarity with ITIL framework/ IT Service Management is a bonus
• Soft skills: Strong communication, time management and customer service skills