IT Service Desk Specialist - Support, AV & Asset Management

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

FLINTEX CONSULTING PTE. LTD. is seeking an IT Support & Service Administrator to join the IT Service & Support team in Singapore.

The role serves as the primary contact for end-user enquiries and focuses on troubleshooting hardware, software, and IT assets with vendors to maintain a stable environment. Key duties include handling incidents and service requests via a ticketing system, onboarding new joiners with hardware/software, coordinating AV room setup, and collaborating with global IT teams

Qualifications

• 2+ years in IT Service Desk, System Support or Service Administration.
• Familiar with Google Workspace, Windows/MacOS/iOS troubleshooting, networking basics, AV setups.

Responsibilities

• Act as first point of contact for all user support queries at the Service Desk.
• Handle incidents and service requests via ticketing system and escalate as needed.
• Document, notify, escalate, track and follow up on incidents and requests.

Skills

Google Workspace

Windows troubleshooting

MacOS troubleshooting

iOS troubleshooting

Networking basics

AV room setups

ITIL familiarity

Tools

Ticketing system

Job description

FLINTEX CONSULTING PTE. LTD. is seeking an IT Support & Service Administrator to join the IT Service & Support team in Singapore.

The role serves as the primary contact for end-user enquiries and focuses on troubleshooting hardware, software, and IT assets with vendors to maintain a stable environment. Key duties include handling incidents and service requests via a ticketing system, onboarding new joiners with hardware/software, coordinating AV room setup, and collaborating with global IT teams