IT Service Desk Analyst – End-User Tech & Troubleshooting

Alter Domus; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Support for professional accreditations

Generous holidays

24/7 Employee Assistance Program

Job summary

Alter Domus in Singapore seeks an experienced Office Manager to provide hands-on technical support for IT devices. You'll be responsible for troubleshooting issues, ensuring user satisfaction, and supporting end-user training.

The ideal candidate will have solid experience with Windows 11, Microsoft 365, and networking fundamentals. This role offers a supportive environment with great opportunities for career development.

Qualifications

• Solid experience troubleshooting Windows 11 in a corporate end-user environment.
• Good working knowledge of Microsoft 365 and endpoint management concepts.
• Networking fundamentals including IP addressing, DNS, DHCP, Wi-Fi, VPN.

Responsibilities

• Investigate and resolve complex IT incidents involving user devices.
• Provide end-user training and technical guidance.
• Create, maintain, and improve knowledge base articles.

Skills

Troubleshooting Windows 11

Microsoft 365

Active Directory

Networking fundamentals

Communication skills

Job description

Alter Domus in Singapore seeks an experienced Office Manager to provide hands-on technical support for IT devices. You'll be responsible for troubleshooting issues, ensuring user satisfaction, and supporting end-user training.

The ideal candidate will have solid experience with Windows 11, Microsoft 365, and networking fundamentals. This role offers a supportive environment with great opportunities for career development.